ipl-logo

A Brief Note On Classify And Transfer 311 Call Center

1336 Words6 Pages

From: Avery Fang, Senior Policy Advisor
To: Eric Adams, NYC Mayor
Subject: Classify and Transfer 311 calls by Urgency of Citizen's Condition
Date: June 14, 2023

Recommended Action
As the population of New York City has grown and the crime rate has risen in recent years, the 311 call center staff is confronted with an enormous workload. Collaborate with the 911 call center to classify and transfer incoming calls based on their level of urgency. This call classification and transfer system provides faster and more efficient service to citizens in urgent situations, reducing the waiting time for citizens and allowing police officers to focus their efforts on those who require the most assistance.
Issues
In the aftermath of the 9/11 attacks, New York City's mayor, Michael Bloomberg, initiated a process of innovation to improve municipal services. The establishment of the 311 Call Center was a crucial element of his innovation. It is a hotline for NYC residents that functions as a centralized point of contact for complaints and information requests. Gradually, more and more citizens dialed 311 as if it were 911, conflating the two numbers. Due to the increase in crime in NYC, 311 must collaborate with 911 in order to sort and redirect inbound …show more content…

In recent years, city budget cuts have led to a significant reduction in crime prevention personnel. Consequently, by analyzing the 311 databases, NYC is able to obtain historical information about crime, such as time, location, and primary victim population, among other details. These reports can be shared with the NYPD. The NYPD can make critical police deployments to high-crime areas and significant victim groups based on crime pattern reports. Nonetheless, some citizens may believe that this approach violates their right to privacy. They do not want the government to use or disclose their information or

Show More
Related
481 Words | 2 Pages

At the appropriately assigned emergency call center, the operator will receive your E911voice call and the computer will receive your unique 10 digit routing number. The computer database will use this 10 digit routing number to search for the location information and retrieves your wireless number, the address of the receiving tower as well as your exact longitude and latitude co-ordinate location. At the same time the computer’s mapping software will use the above location data and prepare a map of directions to your location.

Read More
170 Words | 1 Pages

The New York Police Department is committed to provide a safe and secure environment for the public with the utmost integrity and respect. NYPD protects from the citywide counterterrorism and utilizing sophisticated intelligence gathering and analysis. This report represents

Read More
544 Words | 3 Pages

According to chapter five in “Cop in the Hood” written by Peter Moskos, he points out various reason how 911 is a joke and how calling 911 is not any help to the community. Whenever there is a drug incident in the community the patrol officers totally ignore the situation. And even if the patrol officer does address the situation the patrol officer never handle the drug dealers correctly. For instance, Moskos mentioned that a resident of the neighborhood saw three youth out on a late school night doing what seemed to be suspicious business on the corner and which lead the resident to call 911 on the youths. When 911 arrived at the scene, they instantly began to harass the three young men.

Read More
1319 Words | 6 Pages

New York: Ferguson, 2007. Print. This book introduces readers to an adventurous career in law enforcement Kronenwetter, Michael. The FBI and Law Enforcement Agencies of the United States. Springfield, NJ: Enslow, 1997.

Read More
285 Words | 2 Pages

In the story Quiet, by Susan Cain, she states the differences, effects, and changes that the culture of character and culture of personality made on society over time. The culture of character is different from the culture of personality. They’re different because the culture of character focuses on self identity and the culture of personality focuses on how others view you. The culture of character focuses on self identity.

Read More
846 Words | 4 Pages

The NYPD are not extinguishing crime, they are merely biding their time as authority figures, as New York’s crime rate remains stagnant. The Stop-and-Frisk Law is widely based on the foundation of assumptions and anonymous tip-offs (“Terry...Transcript)."). This matter leaves stop-and-frisk procedures vulnerable to exploitation and unreasonable suspicion. Without any solid evidence to function off of, the NYPD are deluded with the illusion that they are taking measures to stop

Read More
296 Words | 2 Pages

This article brought many points into light that many other articles were too sacred to bring up or simply did not want to bring up because the evidence went against their claim. This article talked about how racial profiling is often times misunderstood. To argue his point, he talks about how crime is never evenly distributed in cities and many times the places where there is the most crime is a part of town that lives in poverty. Often times this also means these parts of town are highly diverse. Policemen then, doing their job, watch these parts of town because of the high crime.

Read More
1445 Words | 6 Pages

With effective communication, firefighters and first responders can carry out rescue operations thoroughly and effectively, as well as helping people search for escape routes and carry out evacuations. This research can apply to several emergency situations, minor or major, as well as any terrorism attack that becomes prevalent, an example being the attacks on the United States in September of 2001. Strong, effective communication overall helps save lives in any emergency situation, despite the severity or opposing

Read More
1175 Words | 5 Pages

Although everyone loved police officers on September 12, 2001 (McLaughlin), times have changed and the entire criminal justice system as a whole has adjusted. Public policy making and strategies are just the tip of the iceberg for these changes (Dowler). Of 600 polled law enforcement agencies by the International Association of Chiefs of Police's Center for Social Media findings, 92% percent use some form of social media (90% use Facebook, 50% use Twitter, and 37% use YouTube). Ironically, although media caused the negative bias and false expectations, social media is viewed as effective by 2/3 of the departments in the poll in improving community relations, not to mention assisting in investigations (qtd. in Siner). The implementation of dash cameras as well as body cameras by more and more departments can help in solving crimes as well as put the community more at ease because everything is being recorded

Read More
642 Words | 3 Pages

Racial Profiling and the disproportionate use of police force are controversial political issues. Debates on racial bias in policing continue to reverberate across the country making headlines, aside from the importance of the debate on racial profiling and police use of force, such events create intergroup conflict, foreground stereotypes and trigger discriminatory responses. A serious issue in today’s society is the rising tension between the police force and the community which has developed through racial profiling and police brutality. In New York City, the controversial “stop, question, and frisk” policy was endorsed by some as essential for reducing crime rates (MacDonald 2001) and challenged by others as racially biased with a heavy burden placed on affected individuals and communities (Fagan et al. 2010).

Read More
1215 Words | 5 Pages

While racial profiling can end in tragic police killings of unarmed individuals, such as with Eric Garner or Michael Brown, it also results in many unnecessary stops and searches, harassment and intimidation, and even confiscation of property without due process. The steps to curb this are clear: At all levels of government, we need definitive anti-profiling laws and policies, training of officers on the elimination of explicit and implicit bias, data collection on traffic stops and other police-community contacts, and development of internal and external accountability systems. With these efforts, police departments across the country can rebuild public trust and ensure that policing methods reinforce rather than undermine our democratic

Read More
1393 Words | 6 Pages

Atheism says witches don’t exist because no one besides God can have powers or worship their leader, Satan. “Witchcraft was considered evil from the Christian Church, which linked witches with the devil. All cultures feared it as evil and believed it to have paranormal powers” (Cheung 539). Today, witches practice an official USA and Canada religion called Wicca. Instead of using witchcraft for evil, they live peaceful lives and heal others.

Read More
1362 Words | 6 Pages

Random sample surveys were conducted in Seattle, Washington by telephone, which asked citizen’s various questions concerning their feelings towards police. These questions included their level of happiness in regards to police problem-solving, their views on police hassling citizens, and if they had ever experienced, or perceived to experience racial profiling or bias by law enforcement (Wu, 2014). Of all the citizens that took part in the survey, 64% of African Americans felt that racial profiling was a problem inside their neighborhoods, 28% of Asians, 20% of whites, and 34% of Hispanics agreed (Wu,

Read More
4464 Words | 18 Pages

They have the necessary contacts to handle emergency

Read More
979 Words | 4 Pages

Police (Disadvantages) • Crime mapping is open source information which anyone can access online, adversaries included. Crime mapping will aid adversaries in planning and earmarking criminal activities based on the information provided online. Adversaries can clearly see where police forces are most active and which locations are targeted more often. Adversaries can therefore target the same locations due to poor base line security measures from local police, residents and companies, or target locations where police activity is minimal. Crime mapping is man power intensive and requires additional support updating the system with real time information.

Read More

More about A Brief Note On Classify And Transfer 311 Call Center

Related Topics

Open Document