I am writing to express my enthusiasm in applying for the DES Administrative Assistant II position with the City of Gresham. As a business graduate of Portland State University with excellent people skills, experience in administrative tasks, and a background in small business I believe I am a strong candidate for this position.
My desire to work for the City of Gresham stems from my knowledge and involvement within the City. I appreciate the small city feel and that the leadership is in touch with the community and its work force. I’ve noticed that employees are valued at each level of the organization and work together to meet common goals. I desire to join a team that makes a tangible difference in the community as does the Department of Environmental Services.
I am passionate about customer service and it is where I shine. In every
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Scott Community Center. I am the first point of contact for up to 1,500 costumers per day in a multi-use facility. I maintain customer relationships through service and diligent follow-ups through correspondence, phone and facetime with our diverse community. I utilize Microsoft Office 365 daily to communicate with staff, supervisors and clients, make spreadsheets, and print informational flyers. I use a multi-line phone system to direct callers to the appropriate staff or department as needed. I assist supervisors in editing and proofreading documents. I resolve dozens of customer account problems a week, making sure we keep our members current and clients maintain access to the programs they need. My current position keeps me multitasking every day to balance a steady workload and the constant stream of public contact. I pride myself in my ability to troubleshoot and defuse difficult situations that sometimes occur at the front desk. I strive to support my team and will research an answer for every question that is presented to