Customers must be able to obtain the service they are requiring in order for the company to be kept on terms with each and every customer. Customers often spend hundreds or even thousands of dollars a year at a company and are absolutely vital for the survival of any business. When these customers have a problem with a product or a question, they expect to have the issue resolved with a customer representative. If the customer service department is not up to par, this can
Case Analysis: J. C. Penney Company, Inc. Founded by James Cash Penney in 1902, J. C. Penney Company, Inc. has grown into a major mid-tier retailer. Focusing on providing goods and services for middle-income families, Penney’s competes in several segments. Although men’s and women’s apparel accounts for nearly half of all sales, Penney’s has a diverse portfolio including cosmetics, hair salons, home furnishings and appliances (J. C. Penney Company, Inc., 2015). As one of the oldest retailers in America, Penney’s has recently struggled to maintain the loyalty of existing customers while attempting to attract new ones. Historical Background Penney’s faced a hyper-competitive environment following the recession of 2008.
1. Provide a brief summary (in your own words) of the company (i.e., history of the company). Capital One, which is headquartered in McLean, Virginia, was founded in 1988 by Mr. Richard D. Fairbank. He wanted to bring information, testing, technology, and amazing people to the team. So, that they could work together to bring financial products straight to consumers that had been customized.
01.01 Explain what is meant by customer service in the retail sector Customer service is vital in the retail sector as it can make or break a business. If the retail business does not have the monopoly on the products or services it provides, they must introduce tools and behaviours that will entice customers into the business instead of the market competitors. Customer service plays a major role as it is usually engrained in the business plan and continually evolves. Customer service is essentially the interactions between a business and the consumer, however the interaction is the responsibility of the business and the consumer is aware of this. Customer service can occur face to face with consumers, over the telephone, written correspondences either postal or email and also online through the retail website or social media.
Customer service is a phrase that is used out of context on a regular basis as it is considered the area where you go to complain and return things. On any given day stories can be heard about an awful service experienced by a neighbor, co-worker, or a total stranger whether it was due to the lack of product or the lack of professionalism of the workers. While there is nothing the listener can do immediately, the information does not go unnoticed as “word of mouth” is a very important tool used in the business industry. ‘A career in retail is a fast pace and ever changing one according to Dunne, Lusch, & Carver, ( 2011, p. 34). With so many competitors in every sector of retail there is no wonder as to why customer service is ecspecially
Differentiating Between Market Structures in Verizon Wireless Understanding business sector structures is imperative in comprehension the focused environment for organizations. The different business sector structures that might be common in an industry are: oligopoly, syndication, impeccable rivalry or monopolistic rivalry. Verizon Wireless "is an inventive remote interchanges organization that associates individuals and organizations with the most developed remote innovation and administration accessible." ("Verizon Wireless - About Us", 2014) Verizon Wireless gives administration to 106.2 million retail associations and is the biggest remote supplier in the United States.
Security Research: Capital One : Server-Side Request Forgery Attack (2019) Belga, Kenneth James B., Cabais, Anton Caesar, Corda, Joshua B. Bachelor of Science in Computer Science 3B I. INTRODUCTION Capital One Financial Corporation is a diversified bank founded by Richard Fairbank, an American billionaire and businessman. Mr. Fairbank started Capital One as a start-up company and has grown it to be one of the ten largest banks in America. The bank company is also considered to be a Fortune 500 company, one of the largest companies in all of the United States of America.
The Target Corporation is an American retail company founded in 1902 in Minneapolis, Minnesota. Originally named Goodfellow Dry Goods, the company was later renamed to Dayton's Dry Goods Company in 1903 and finally becoming the Target Corporation in the year 2000. Over the years, the Target Corporation grew and expanded its retail operations and by the 1970s, it had become a well-known and respected discount retailer by becoming the first retailer to offer a private label credit card to its customers. In the 1980s through 1990s, the Target Corporation invested heavily in technology and supply chain management, which allowed it to expand its product offerings and improve the customer shopping experience. In the years to come, the Target Corporation
In today economy the #1 way to live is finding the cheapest price on high quality products. As consumers we have to save, save and save even more to live in this world. So finding the best prices that will keep as much more in our pockets is a big deal. What better place to find rock-bottom prices on top-quality items then Costco? This place called Costco is booming in the retail industry with many different unique product category selections found, under one roof.
Small business Saturday began in 2010. It’s a tradition that takes place in the United States, the Saturday after Thanksgiving. Since both Black Friday and Cyber Monday are two events that mainly benefit major retailers and online stores, small businesses are in disadvantage. This is one of the reasons American Express promotes Small Business Saturday; as a way to encourage people to shop at their local small businesses. This also helps American Express develop relationships with different businesses.
JPMorgan Chase Bank has faced several lawsuits in recent years. They have been hit with cases concerning fraudulent misrepresentation, bribery, and many things in between. By studying the accusations the company has faced, one receives a better understanding of who is really handling their money. An act of fraudulent misrepresentation cost JPMorgan the fine of a lifetime.
UNIVERSITY OF HERTFORDSHIRE School of Computer Science Modular BSc Honours in Information Technology 6COM0285 – Information Technology Project Final Report April 2015 Arcadia Customer Management Software(CMS) S Northey Supervised by: J,Wei Abstract
By October 2015, Costco had established 206 warehouses in eight countries outside the United States. In 2015, the key various markets in which Costco operated in were Canada, Mexico, United Kingdom, South Korea, Taiwan, Japan, Australia, and Spain. As of March 2023, Costco has 849 warehouses worldwide: 584 in the United States, 107 in Canada, 40 in Mexico, 31 in Japan, 29 in the United Kingdom, 18 in Korea, 14 in Australia, 14 in Taiwan, 4 in Spain, 3 in China, 2 in France, 1 in Iceland, 1 in New Zealand, and 1 in Sweden. (Wikipedia, 2023.) We will focus on the mode of entry for the eight countries Costco entered in 2014-2015.
JPMorgan Chase is an established multinational financial service companies that operates in the United States. The company offers a wide variety of services including personal banking, international banking, and real estate banking. J.P. Morgan Chase has been in business since 2000 and has accumulated over $3.3B in profit in the last 3 years. The company employs approximately 230,000 people and offers many career opportunities, including human resources, marketing, asset management, and real estate finance. Now named JPMorgan Chase, the company first began in 1799 and was called “The Manhattan Company.”
Building long-term relationships with the consumer on how to make goods and services better and solving consumer problems (Ferrell & Hartline, 2014). Apple consumers are very loyal to the organization and their products (Ferrell & Hartline, 2014). As mentioned before, Apple is stilled at meeting current consumer wants and needs, as well as future needs (Ferrell & Hartline, 2014). Lastly, Apple provides excellent consumer services even at their stores with their App station (Ferrell & Hartline, 2014). Consumer intimacy is not matched by product or price (Weinman, 2013).
