Bad Customer Service In Canada's Wonderland

Canada's wonderland is overrated. They hold their customers hostage, price their goods and services way too high, and you get better deals and better experiences at other amusement parks.

We all know how long Canada’s Wonderland lines are. In fact, they are so long, employees have to extend the line. In order for us to understand the point I am trying to make, let's use the metro, instead of Canada's Wonderland. When Metro has only three lanes open and a line that wraps around the isle, Metro should open more lanes so that the line can move faster and people can get to where they need to be, faster. But, if Metro fails to complete this, that would be bad customer service. If we take a look at Loblaws, they offer all lanes open on Saturdays.

Whether those differences are good or bad. The locations that the parks offer are promising. There is Six Flags, which has multiple parks across the United States, and then Canada’s Wonderland, which only has one location, Vaughn, Ontario. Canada’s wonderland’s location isn’t really ideal, considering the fact that it is not very close to all the other provinces, obviously. To add on to my point, the way the two parks operate differently. What I mean by this is their customer service skills and pricing. When the lines get out of control at Six Flags, customer service will communicate with the crowds, to let them know every detail they need to know about the line, and manage the queue as soon as possible. The pricing that Six Flags offers is reasonable pricing. For a gold pass, it’s $55 (plus tax), for a Platinum pass it’s $89 (plus tax), for a diamond pass it’s $175 (plus tax), and lastly, for a daily ticket, it’s $37 (plus tax). These prices are prices that are reasonable and are not going to cost you an arm and a leg. Now, does Canada's Wonderland use these strategies, yes they do? But not to their best

Canada’s Wonderland covers over 330 acres, making it one of the largest North American amusement parks. California's Great America amusement park is only 100 acres. However, this doesn't stop families from having fun. Next, due to Canada's cold weather, the park is not able to operate all year. On the other hand, California's Great America amusement park operates longer. Opening in the spring and clothing in the fall. Furthermore, another factor to consider are the results of the sizes and the operation seasons. First, the result of the size. California’s Great America amusement park may be small when compared to Canada’s Wonderland, but that does not mean the park is not entertaining. Since the amusement park is smaller, there is less walking and the ticket entry is affordable. The negative perk is the crowding during peak times. Following that, Canada’s Wonderland does have negative and positive perks about being so big. The positive perks are the variety of attractions. With such a good amount of space, Canada’s Wonderland is able to offer rides, entertainment, food and other attraction options. But, the negative perks are the pricing and crowds. From my previous point of view, we were able to identify how the pricing and crowds play a significant role in the overall experience. Lastly, the result of the operation seasons.