Comcast Target Group

Target Group

Setting of a target market by a company must ensure that the target group is large enough to maintain profitability. If the market potential is too small to generate profit, the target market may either be too narrow or the company has less good products/services in the market.

The basic essential customers’ needs that the Comcast bundled-package that comprises the cable, internet and phone currently meet are customer’s entertainment and communication.

Virtually, every diverse group of people and culture in United States relies on the TV and internet as the primary sources for information and entertainment. The bundled-package offers accessibility to various TV-channel, Internet and Phone at a very competitive value and promotional

The most suitable approach to Comcast’s growth strategy would be to continue to expand its market base to diverse group of people and cultures in the United States by improving current products into the growing market. To the broaden the target group, Comcast would make every customer interaction a positive experience, offer new customers discounted bundled-package services for the first year of a two-year contract term, retain existing customers with customer referral awards though a customer referral program, offer discount to return customers unpaid bills, and provide online paperless transaction and billing statements to customers.

Comcast’s marketing strategy in reaching the diverse target group is to use the multiple customer service call centers, customer service centers, the website, door-to-door selling, telemarketing, retail outlets, and advertising via direct mail, television and internet. In general, the marketing strategy would consider families with children or without children, living in the Urban and Suburban areas either within or outside the designated market areas (DMA), and with ranges of household income in the United

The bundled package provides effective resolutions to customers’ needs for entertainment and communication at a very competitive rate, alongside a 24-hour superior customer service.

Even as the cable and telecommunication industry are emerging, Comcast is one of the industry’s top competitors alongside AT&T, DISH Network, Direct TV, Verizon, Sprint and T-Mobile. Comcast is still able to capture 24% of the TV market share in United States with increased 2017 second quarter revenue of $21.17 billion and earnings per share (EPS) of 52 cents per share. To stimulate sales and expand the existing the market share, Comcast will strategically implement marketing approach to attract new customers both from the residential and commercial services with the bundled package, which provides more value at a competitive rate. This marketing approach will utilize marketing tool that includes outdoor, service centers, retail stores, internet, traditional advertisement, and Social Media. The marketing strategy would target families with children or without children, living in the Urban and Suburban areas either within or outside the designated market areas (DMA), and with ranges of household income in the United