Introduction
Mercure Hotel is one of the biggest hotel groups in the world they have approximately. 3800 accommodation choices worldwide Mecure is run by a French multination corporation. Paul Dubrula and Gerard Pelission are the founders of the famous Mercure hotel.They have a reputation for excellent customer service policy, good facilities, good food and great accommodation. It was founded in 1967, with the goals to serve only the best service and facilities. (Ref: Mercure management statistics-Linda Malumane)For over 17 years Mercure in Nelspruit has been uplifting hospitality and technology .Mercure is environmentally friendly and aims to give back to the community, to build up their customer loyalty to show the community that they are giving back to what is being received through CSR (Corporate Social Responsibilities) . Photos credit: (Mercure Hotel website) Created by Google maps
Task1: Mercure hotel policy and the effects of Customer Service Deliveries.
Mercure’s corporate identity gives high levels of customer service, which is a tool of guidance to the employees of the Mercure hotel. The employee at the Mercure feels the unity of being a family to make them strong all together, to work in a strong direction when dealing with each customer. The Mercure Hotel staff member’s customer service is enforced through their corporate policy. (Policy is below)
They have customer care lines (call center) which are used for any problems customers face with customer