The MBTI was created using the main theories from the psychological types described by Carl Jung, the well-know psychoanalyst. It is used in order to allow people to determine how they perceive the world around them and make decisions. This information from the introspective analysis can give any individual insight into how they interact with all people, including those they work closely with. Do you prefer to focus on the outer world or on your own inner world? How do you get energized? This dimension measures Extraversion (E) or Introversion (I). Extraversion (E) characteristics: Outgoing Energized by people Prefer to talk out loud about problems and get feedback from others Introversion (I) characteristics: Energized by solitude Think before …show more content…
Although an Introvert may have trouble with “small talk” while helping a customer, they have an excellent ability to think analytically in order to solve a problem. This analytical thinking is a positive in the field of information technology and user support. As well, they tend to solve problems on their own, without involving several other people. An Extrovert will be well-liked by their customers. Their ability to socialize will be favourable in a customer service area. This type will be quick to try to solve problems, but may not think it through completely. This impulsiveness can be a negative in a user support environment, as the complete picture of what will be impacted by the actions may not be initially recognized. Their ability to deal with a customer on a social level is impressive, but impulsiveness when solving problems may cause unfavourable results. Do you prefer to focus on the basic information you take in or do you prefer to interpret and add meaning? This dimension is called Sensing (S) or Intuition (N). Sensing (S) Remember facts about