Managing conflict in care homes can be made even more difficult due to the added pressures placed on staff and management regarding time, budgets and lack of medical resources.
As a care assistant, I care for individuals living with dementia and I also relate and work with my colleagues who are other care workers. It is easy for there to be conflicts from my relationship with either the service users or my colleagues.
Skills and approaches needed for resolving conflicts in a health and social care are diverse .
Basic conflict resolution skills range from :
Effective communication,
Active listening and reflective skills, to listening to each other with respect and patience.
Misunderstanding is one of the major causes of conflict. This is usually caused by making
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Sometimes keeping the peace is better but it does have it’s drawbacks for sure. Accommodation puts people in a weak position and this could lead to more conflict later on.
Avoiding (lose/lose)
Avoidance is used when conflict is presented to an individual but he doesn't want to deal with it. It is a diplomatic method of trying to avoid stepping on anyone’s toes , it can also be used to postpone making a decision. For a carer who is easily angered, this might be a good approach.
Competition (win/lose)
This method of conflict resolution pits two entities against one another, and is heavily competitive. People who usually decide to use this conflict resolution strategy are normally highly power-driven individuals. These conflicts can be won by any way seen fit i.e. argument of ideas, pulling rank, or using leverage you may have. Though competition breeds problems, this conflict resolution strategy ought to be thought about more deeply before firing off at the hip.
Collaboration