ipl-logo

Continuous Quality Improvement In Healthcare

1034 Words5 Pages

The writer who is the clinic manager of an urgent care center was given the task to investigate the increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility. The goal is to examine three examples of quality initiatives that would increase patients’ satisfaction, and reduce health cost. In addition, the writer will defend the position on whether to accept Medicare or Medicaid as a potential pay source for the urgent care. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support the response with examples that illustrate …show more content…

These initiatives are taken from one out of the two quality improvement approaches that have been widely used in health care which is Continuous Quality Improvement (CQI). “Continuous Quality Improvement is an organizational process in which employee teams identify and address problems in their work processes. There are five dimensions of Continuous Quality Improvement: (1) process focus, (2) customer focus, (3) data-base decision making, (4) employee empowerment, and (5) organization-wide impact” (Shanks, …show more content…

The information gathered helped the manager to identify the special-cause variation which was driven by (1) the number of medially complex, time-consuming patients each day; (2) the training needs of a new staff member; and (3) the overscheduling of new patients. With this information, the manager was able to work with both the clinical and administrative personnel to address these concerns and reduce both the variability and the average time. The second quality initiative is the focus on the customer. Every effort must be taken to “satisfy the patient/customer by meeting their expectation”. This can be done through surveys and allowing the patients to feel value; for example, a doctor ordering a MRI can be considered a customer because he/she receives the service of the radiology department. The last quality initiative is employee empowerment. This empowerment will allow the employees to improve their environment, but also advocates for change, and overcoming resistance among other employees. For example, the manager will work with both the clinical and administrative staffs to reduce the wait times, improve patients’ satisfaction, as well as incomplete

Show More
Related
529 Words | 3 Pages

Baycare recognizes that to improve customer’s satisfaction, and outcomes, their healthcare delivery process must be continually evaluated and improved to promote a standardized process throughout their facilities. This is accomplished by engaging their employees and

Read More
909 Words | 4 Pages

Within this film, they illustrate many problems with the current medical system, mostly to do with rules and regulations that restrict patient care. What the film lacks is an actual analysis of why these problems deprive patients of better care and, also, solutions to these problems. One of the most prevalent problems throughout the film, that stuck out to me, was the amount of

Read More
160 Words | 1 Pages

Urgent care centers bridge the gap between emergency rooms and primary care physicians. By doing so such facilities are able to fill a niche in the market. However, one of the main drawbacks of urgent care centers is that continuity of care is low. Many patients, particularly the elderly, place a high importance on building relationships with their providers. Convenient care, with its episodic nature, poses the risk of fragmenting and disrupting such relationships.

Read More
718 Words | 3 Pages

Better Care: Transform the Patient Experience through sooner, safer, smarter Surgical Care. Safety Culture: focus on Patient and Staff

Read More
535 Words | 3 Pages

HHS expects 90% of Medicare payments to be directly tied to quality measures by 2018. It is imperative that hospitals, urgent care clinics and frontline providers align their

Read More
1039 Words | 5 Pages

Furthermore, discover the eight measurements for the patient- and caregiver-centered experience. Meanwhile, research the value-based approach impact on health organizations. Lastly, reveal the value-based program legislation. What is Quality Improvement Synonymous With Quality improvement is a strategy synonymous with identifying issues within the organization so healthcare leadership can implement the necessary changes needed.

Read More
546 Words | 3 Pages

Patients are our priority and when there is any complaint from their side, it should be handled and sorted

Read More
687 Words | 3 Pages

improving quality of American health care system and curbing the care costs, at the moment numerous ways of restructuring care supply are being evaluated by CMS. Accompanying Medicare shared savings program, initiatives like Advanced Payment Incentive and Pioneer ACO demonstrations are being commenced. Other global health service organizations such as Cigna, Aetna and Anthem are also supporting this health reform model and endeavoring to improve health service system by acquiring health service providers to raise the level and quality of care supply. As well as this kind of health insurance companies provide other incentives to healthily systematized care provider

Read More
1362 Words | 6 Pages

Introduction For several decades, government officials and healthcare experts have been discussing the broken and dysfunctional US healthcare system. The US ranks highest for cost and lowest for outcomes. Healthcare accounted for 17.4 percent of the gross domestic product in 2013 (CMS.gov). The Institute for Healthcare Improvement highlighted the quality of healthcare in the US or lack of quality with the 100,000 lives campaign. The Institute for Healthcare Improvement brought national attention and awareness to the epidemic of hospital errors and the loss of life related to those errors.

Read More
1356 Words | 6 Pages

Introduction This chapter provides a background of nurse burnout and their effect on quality of care and patients outcomes. It also includes a description of the purpose, research questions ,hypotheses and significance to conduct this study in Jordan along and the definition of the study variables. Background Burnout is the term often used, and the concept of burnout has important attention in the area of nursing. Maslach, one of the first researchers to begin investigating burnout, described it as “a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity”

Read More
1090 Words | 5 Pages

Quality and measurement theories that abandon the highest levels of appropriateness, will accomplish the healthcare industry evaluates the accountability costs and impacts. Having an understanding of the scrutiny of service, responsibilities, customer satisfaction, effective service and performance, and outcome assessments are all requirements of accountability, which are part of the continuum for accountability (Ledlow & Coppola,

Read More
615 Words | 3 Pages

After gathering information from the above question, I will use the information to make an assessment to measure the quality of service offered in my organisation. The Royal United Hospital Trust, and carefully examine efficiency and effectiveness, from service users perspective, staff perspective and customers perspective, I will further examine the gaps and incorporate changes into my existing services. 2.2 Measure the impact of recent changes on health and social care services against set

Read More
724 Words | 3 Pages

CQI is a philosophy that encourages all health care team members to continuously ask: “How are we doing?” and “Can we do it better?”(Edwards, 2008) . More specifically, can we do it more efficiently? Can we be more effective? Can we do it faster?

Read More
338 Words | 2 Pages

In a health care setting the total quality would consist of effectiveness of treatments and the patient satisfaction with the service. Total quality management should focus on the patient because they are the ones to evaluate the effectiveness and appropriateness of the treatments. Quality management requires strong leadership roles within the organization among the executive. Everyone in the organization should try to accomplish a common goal. These goals should be geared toward total quality and supervisors should continue to motivate all clinical employees.

Read More
1147 Words | 5 Pages

Patients are satisfied with the clinical and physical dimensions of services quality but they have more preference for the clinical dimension than the physical. Noor & Phang (2008). Past studies has shown a strong relationship between loyalty, purchase intentions and patient satisfaction in the direction of the healthcare provider.(Lebarere et al, 2004; Hasin et al, 2001). The prominent end result of a satisfied patient is a positive word of mouth, lower operation costs for the health care provider resulting in a higher market share (Boshoff & Gray, 2004). Providers of healthcare are always striving to exceed the expectations of patients (Bopp, 1990) because patients pays high attention to and also

Read More

More about Continuous Quality Improvement In Healthcare

Related Topics

Open Document