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Costco Learning Framework

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Introduction Costco is the American membership-only warehouse club that provides a wide selection of merchandise. It is the third largest retailer in United States of America. The company is a public listed company that was established in the year 1976. In the last 38 years, company has evolved a lot. In this time the organizations functions have also evolved and today, Human Resource Management function has emerged as an important business function. There was a time when HRM was considered as a reactive function in the organization and with time HRM has evolved as a proactive function. The management of Costco has realized that human resources are their biggest assets. The management has realized that competition has been high in retail …show more content…

The management of Costco has focused to create a knowledge management framework where collaboration among all the internal and external stakeholders could be high. The management of company realized that organizational learning framework and HR policies could not be same for all the employees. The management believes that the learning environment in an organization could also depend on the type of industry and group of employees. For example, it could be possible that line workers in an assembly line in a manufacturing organizations have less of the learning culture as compared to engineers in a service based IT firm. Therefore, it is important for management to have an understanding of both internal and external factors before focusing on learning platform. The objective of this paper is to discuss the human resource management principles being practiced at Costco. The paper would also discuss the organizational structure and communication strategy being used by the company. The paper would also compare the strategies of Costco vis-à-vis retail industry in USA and some recommendations for Costco would also be …show more content…

HR at Costco and ethical practices
The management of Costco believes that ethics should be integrated with competency of employees. Ethics enables competency, but it does not identify what competence is though. One thing is to have required set of skills to perform a job; another thing is to have a true professionalism along with knowledge and skills to perform a job.
The management of Costco believes that adopting universal codes of conduct and maintaining transparent ethical standards could form the strategic solution to avoid frictional rifts in management. The intangibles of the job cannot just be easily disposed at any given time as one likes because these are innately the qualities that is individually attached to a person’s being. Although it can be developed as time goes by through experience, there are still soft skills that are connected to the natural

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Costco has many positions in the store and in office, so it should apply the classroom training into their training program for employees who work in office. This method has an expert teach employees a new knowledge in classroom. Sometimes, employees need to learn something new that just come into companies. It helps employees to understand how to use it, apply it in the jobs and increase their abilities. For example, in the accounting department, when the government launch the new program to calculate the account, a supervisor must allow some employees train this method and apply in their department.

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As mentioned earlier, Costco’s code of ethics devotes the first section of the document to addressing compliance with laws and regulations. Being an enterprise that does business in various areas, the code makes it a mandate to comply with the laws of every community Costco operates in. Compliance with product safety and security standards, ecological standards, labor laws, antitrust laws, and corporate reporting and disclosures with the SEC and public communications are the major legal elements addressed in the company code of ethics. In addition, the code discourages illegal and unethical behavior by directing employees and company representatives not to offer, give, ask, or accept bribes, kickbacks, or any payments to influence the government

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Costco has built a reputation of being a caring corporation1 with a low cost structure in the discount services sector. Their founder, Jim Sinegal, believed in building a business on strong ethics while offering a wide selection and great value. Costco’s vision is expressed in its code of ethics which contains five key tenets by which the company operates: Obey the law, take care of our members, take care of our employees, respect our suppliers & reward our shareholders.2 With this vision Costco has built the third largest retailor in the United States. By looking closely at the code of ethics it becomes possible to see it has built in strengths and weaknesses.

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Employees observes the action and behaviors of their leaders and hence follow them as an example. For employees to uphold high integrity and good communication skills, their leaders are supposed to have these skills. Therefore, as CEO it is important to ensure all employees regardless of their position and rank in Chipotle Mexican Grill has to observe and follow code of conduct. The second step is emphasizing code of conduct to employees especially in their specialization(Aras & Crowther, 2012). It is important to ensure the employees understand code of ethics that are related to their fields of specialization and where they are operating.

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In the Costco code of ethics, Costco said they conduct their business with the code of ethics. First, it is obey the law. Then, they take care of their members, employees, and suppliers. Last, they reward their shareholders. Law is the most basic need of ethics.

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Showing leniency to one employee while throwing the book at another is a primary example of not following ethical guidelines. Treating the people with respect and keeping them equal when it comes to punishments in essential to being a manager. Every move that an organization makes determines the future of where they are headed and the support of shareholders, consumers, and investors. Constellation’s practices relating to management both ethically and mission

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3.2 HIGH PERFORMANCE WITH HIGH INTEGRITY Global capitalism must candidly face a fundamental problem of integrity, which is at the very heart problem of high performance; lie fundamental forces that, if left unconstrained, cause white collar crime such as corporate corruption. Codes of ethics tend to be reasonably general in their tenor, encouraging employees to display particular characteristics such as loyalty, honesty, objectivity, probity and integrity. Director’s code of ethics plays an important role in corporate governance in order to make sure that an organization achieves high performance. Following the Director’s code of ethics will reduce the amount of directors that is motivated by greed than need as they are full with selfishness.

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Lastly, in order to adopt competitive advantage, the employees need to adapt to the changes. According to Sarah, she prepared to replace senior staff members if they are reluctant to accept the changes. Human Resource Management is a formal term used for the management of people within the organization. Purposely, HRM takes full advantage of the productivity of an organization by enhancing efficiency of its employees. It is HRM responsibility to guide and develop the employees toward the organization’s goals.

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Without trust, building a stable work environment between differing parties is difficult if not impossible. However, it could be said that it does not address other glaring issues with Carr’s position that personal morality does not apply to business. First, that cultural acceptance for such behaviour, the implication that business operates in a morality-free zone, is a glaring fallacy. Secondly, Carr’s position relies on the fact that when one enters a business they put on their ‘poker face’ and leaves behind their human identity. Not only is such a thing impossible, it attributes to business autonomy that it is lacking.

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These “standards” are stated to set for the expectations of the employees and shareholders so that the company not only acts “ethically” but it seen by the public as “ethical.” 2nd item - Teaching the Code of Conduct

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Having an understanding to ethical consideration and accountability will improve customer satisfaction, employee performance, and the continuum for accountability ("Ethical Leadership: Fostering An Ethical Environment And Culture",

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Simply having the right capacity in place to match the development of the company may be the biggest risk Wal-Mart faces. Wal-Mart hires antagonistically from more than 100 universities and targets the colleges with Retail Institutes. People have always been the company’s best asset. Their idea at Wal-Mart is to hire the best, provide the best training and to be the greatest place to work. Strategy 7: How does HR align every functional part with service?

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1.4.1 Literature Review HRM practices are a process of engaging, motivating, and maintaining employees to ensure the organizational survival (Schuler and Jackson, 1987). According to (Delery and Doty, 1996) HRM practices are prepared and implemented in a way that human capital plays important role in achieving the goals and objectives of the organization. The appropriate use of HRM practices strongly influence the standard of employer and the degree of employee commitment (Purcell, 2003). HRM practices like, training and development, performance appraisal allow the employees to do better in order to enhance the organizational performance (Snell and Dean, 1992; Pfeffer, 1998).

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