service rep can give the customer knowledge about a certain product this will keep the customer from buying the item on line. Now days customers are always looking for the better price if they look for a product in the store and don’t have anyone to help them, or to take the time to explain to them about the product it makes it that much easier for them to buy it on line.
The retailers have to keep their customers engaged when they are in their stores shopping. This is where offering the knowledge the customer service rep has comes in handy. Another thing that Home Depot needs to do is to make their good customer service a companywide value, it’s not just for those answering their phones, they have to make sure that all their employees from