Southwest Airlines uses servant leadership by instilling the Golden Rule. Collen Barrett former President of Southwest airlines felt as though everyone that you come involved should be treated the way that you would want them to treat you. From her employees to the customers that she is involved with on a daily basis. Have you ever heard of the saying “a happy work place makes for a happy employee”. This is what Southwest does daily by putting forth an effort and making sure the employees are happy. That in turn gives their employees the initiative to make sure that the customers are satisfied. When problems arrive they do their best to resolve the issue making the customer happy. Doing so ensures that the customer will return and use their