Delta Human Resources Case Study

Delta manages their employment and labor through through human resource strategies and policies that include compensation, benefits, training, performance planning, and labor relations programs. Labor management in the form of employee policies falls under Human Resources, and HR service delivery and other HR programs are directly involved in Delta’s engagement with its employees. Employee satisfaction rates are tracked as a key performance indicator with annual employee satisfaction surveys. In 2016, Delta achieved an 89 percent positive engagement rating from employees. According to Glassdoor, a website where employees and former employees anonymously review companies and their management, Delta was rated one of the best companies to work

It prohibits discrimination based on “race, color, religion, national origin, creed, age, sex, pregnancy, disability, genetic information, marital or familial status, sexual orientation, gender identity, citizenship status, veteran status, arrest record, political affiliation, status regarding public assistance and other characteristics that may be protected by law.” Delta also provides spousal benefits for legally married same-sex couples and their children. The company recognized that its employee workforce is one of its biggest strengths, and aims to implement diversity and promote equal opportunity and affirmative action. Identifying and leveraging employees’ differences and promoting divergent perspectives is integral in the company’s outlook and culture. This displays that Delta not only preferences their employees, but also is preferencing stakeholders such as customers, who would generally prefer flying an airline that has a more open-minded and inclusive

Through this program, Delta employees are able to earn a monthly cash bonus based on achieving the specific operational goals of baggage handling, completion factor, and on-time arrivals. This program provides monetary incentives, with a payout of $25 for meeting one goal, $75 for two and $100 for all three, with a maximum payout of $1,200 per year for US based employees. Employees who exceed expectations are awarded with membership in Delta’s Chairman’s Club. The Chairman’s Club annually recognizes employees, excluding officers and directors, who consistently demonstrate the highest standards of service to customers, coworkers, and the communities that Delta serves. They are honored in an annual gala hosted by senior Delta leaders in Atlanta, and receive two travel tickets to any locations that Delta flies