Effect Of A Shifting Culture On Healthcare Management

Shifting Cultures on Healthcare Management:Enacting Patients as a Priority to our Management Skills.

Kevin CollazoWGU

Abstract

Numerous factors have caused for the rapid evolving change in healthcare management culture. Factors such as technology, ever-changing policies, procedures and population growth push for healthcare organizations to undertake new and improved initiatives. In order to develop a concrete and realistic plan to stimulate and adapt to the changing culture, is imperative we look at major stakeholders and how they would be affected. More so, as healthcare administrative professionals our main focus should be a patient first mindset. With that being said in this analysis we will examine new strategies for change

The healthcare industry is currently undergoing mass-scale changes causing providers to adapt to new ways of doing things. It is the dream of every provider to give out the best service by the use of the most accurate and newest test and treatments. The United States healthcare system has been poor for a very long time; the greatest fault comes from the fragmentation of the delivery system which leads to low quality service in the country despite the highly skilled professionals. Neglected health care services usually arise from the primary stakeholders; patients, providers, employers, payers and the government in the healthcare system. Jonas, Goldsteen & Goldsteen (2012) explains that the patients form the greatest stakeholders in the healthcare system. Therefore it is the role of the major stakeholders to ensure that there is improved a quality of service that is being delivered in the country (Jonas, Goldsteen & Goldsteen 2012). In this research we’ll examine the role of each of the key stakeholders, barriers for change and their leverage points. We will also develop and examine strategies for change in management with two different approaches to enact change while considering their strengths and weaknesses. Lastly we will take a look at a implementation plan and action steps engaging all members of the practice and putting patients as the

By this I mean, engaging the change team, getting all the key stakeholders involved in the idea and taking their input. Secondly we would determine the compositions of the team guaranteeing that the needs of the patients and employees are well taken care of. In third place, we would increase the communication lines. Keeping the practice aware of the change team’s ideas, communicating the change team’s work to your patients is key for the change to work. Therefore is important to incorporate information about the change into a personalized pre-visit phone call or simply let patients know of the changes during the rooming process. Pamphlets in the waiting and exam rooms could also be used to remind patients of the changes before their visit begins.The idea is to make everyone feel they are on the same page, no matter in what level of the hierarchy they are at. Although this idea may sound perfect, it has many flaws. One of the biggest flaws in this approach is making sure to keep everyone in the same page. Most people tend to react negatively to change, so implementing such big changes and ensuring majority of the stakeholders affect are satisfy is almost impossible. Therefore such changes and implementations should be handle with