Quality Improvement Model Essay

In a wider literature review by Scott et al, inadequate or inappropriate leadership is highlighted as a key factor which may impede cultural change within healthcare organizations [17]. It is public belief that changing the culture of health organizations is a fundamental prerequisite for every quality improvement program such as clinical governance [18].

The first main pillar which is presented for Iran quality improvement model is "quality based management". Quality based management is way of organizing work flows in health care organizations to reach optimum quality results and outcomes, i.e. quality of health care services, patient satisfaction, employee satisfaction and overall performance results [19]. Continuous quality improvement (CQI),

This study experts proposed four components of "Client Satisfaction", "Customer and community empowerment", Customer voice" and "Public - Private Partnership" to improve PHC system in this

It is a process of developing and/or releasing human experience via organization development and staff training and development for the purpose of improving performance [28]. Iran's PHC system is facing some challenges in this field such as lack of manpower planning in PHC [6], lack of sufficient professional capacity in some categories of human resources [29], low quality of staff training [6] and low level of motivation in health care workers [27]. Staff, individual /professional development, implementing selection criteria of staff and managers, staff encouragement and motivation system and staff monitoring and evaluation are components that can be effective in improving Iran PHC system in this