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Employee Satisfaction At Costco And Sam's Club

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From interviewing a total number of 10 employees from the U.S. Warehouse membership clubs including Costco and Sam’s Club in Los Angeles, there are several significant opinions received from the employees which are helpful for achieving the research objectives related to the employees’ satisfaction. As a result, majority of the employees consider the compensations and benefits that they received from warehouse membership clubs as their most satisfactory thing. For instance, one employee from Costco informed that the average wage for a typical cashier is around 13 dollars per hour; and an employee from Sam’s Club said the average hourly wage is around 11 dollars for a cashier. Both have been informed the average hourly salaries in warehouse …show more content…

Overall, majority of the members consider the price at warehouse clubs and the exceptional deals played foremost factors of keeping their willingness to shop there. Many customers mentioned they are loyal to the warehouse membership club because of their reputation for great quality merchandises and they enjoy the simple layout shopping environment in stores; hence, members gradually increase their trust in those organisations and satisfy with the good shopping experience, and spontaneously establish loyalty with warehouse clubs. Furthermore, most of the customers that have been interviewed think they not only enjoy the external shopping experience of warehouse membership club, at the same time they receive emotional connection with the employees; which always provide positive shopping experiences by interacting with them and make their experience go beyond to meet their satisfactions. In addition, most of the interviewees have a big family mostly beyond five people, or some of them go there to buy stuffs for a party or gathering; it is incredible that most of the customers shop a whole shopping car of items and they all satisfied with the sell in bulk

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