I work part-time as a flex beauty advisor at Macy’s. I’ve been working there for 3 years. Although I went to college for music and I teach music, beauty is another one of my passions. I enjoy working at Macy’s for the constant education, the family environment and the opportunity to change lives with my beauty skills. The department ran well when I first got there but over the past 2 years, we’ve lost an amazing manager and the dysfunction within the department has grown massively. The root causes of organizational issues stem from many behavioral issues from employees and management. Macy’s holds a very high standard on giving the “MAGIC” of Macy’s. It’s important to give the customers a great experience. As an employee, one must make sure …show more content…
Yes, they are different type of companies where as retail is direct contact with customers. So, with that argument it would be even more important for managers and supervisors to ensure that employees are satisfied. Instead the employees are made to feel expendable at every turn. Newstrom (2015) states that when an employee’s expectations aren’t being met, employees tend to have lower work satisfaction. A lot of contributing factors decrease the work fulfillment in my organization but the main issues stem from poor leadership: a lack of support, poor training, scarcity of appreciation, and an overabundant use of coercive …show more content…
A “good job here, but maybe if you tried this” could bring about a big difference in the acceptance of criticism and an employee would still feel recognition and appreciation. Suleman (2012) mentions in his newsletter “Recognition changes the employment relationship; it encourages teamwork and camaraderie, reinforces company culture and taps into discretionary effort. For management, not only are these elements directly related to achieving targets and goals, but it’s also a reflection of effective