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Non-Defensive Communication Case Study

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1. Non-defensive communication
(pg. 290)

Based on the textbook’s definition of non-defensive communication, an assertive, direct, and powerful form of communication, used as an alternative to defensive communication. Coach Gaines gets straight to the point with everyone in the locker room; he doesn’t hesitate to tell the team what he expects and how they are all in this together, both on and off the field.
2. Interpersonal Communication-Message (pg.279) The message contains the thoughts and feelings the communicator intends to evoke in the receiver; composed of two primary components, the content, (thought/concept), and its effect, (thought/feeling). Coach Gaines delivered a heartfelt and impactful message to the team during half-time; where the message focused on the heart of the team and that of every player; their level of …show more content…

Sensitivity of Feelings (pg. 285) Sensitivity of Feelings is another of the 5 keys to effective supervisory communication. Those supervisors and leaders who are sensitive to the feelings of their employee’s feelings, self-image and psychological defenses in their communication, are much more effective than if they were not. Coach Gaines shows this trait as he is motivating the team by talking about how they should see themselves and how it is not just about winning. He says that it is about themselves and how they will feel after they have played the game; if they tried their best and did everything they could, then their heart should then be as full as his. “It’s not about winning. It’s about you, and your relationship with yourself, your family, and friends. Being perfect is being about looking at your friends in the eye, and know that you didn’t let them down, because you told the truth. And that truth is that you did everything that you could. There wasn’t one more thing you couldn’t done. And you lived in that moment with clear eyes, and love and joy in your heart. If you could do that, then you are perfect.” - Coach

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