Red Lobster Restaurant
The main goal of companies, especially profit-making ones, is to increase their market share and profitability, and this can only be done if the business hires the appropriate personnel with the necessary training and expertise to do the required jobs competently. Creating a thorough job description that will guide hiring individuals within the organization is one approach to guarantee that the appropriate people are engaged.
Case Description and Major Issue
Red Lobster restaurant has a large number of employees in both the US and Canada and has over 670 casual dining seafood restaurants. It established a new mission, vision, and goal for ensuring more customer satisfaction. However, the newly hired managers were unable
…show more content…
To do this, it will be necessary to carry out a thorough job analysis at each of the process' key stages. Darwinbox (n.d.), defines job analysis as the systematic process of collecting all information about a specific job including skill requirements, roles, responsibilities, and processes in order to create a valid job …show more content…
Summary of the General Nature and Level of the Job: the restaurant manager is a management-level role where the occupant will supervise the service level team and ensure that they learn, imbibe, and display the organization’s service delivery qualities to create a positive experience for customers when they arrive at and leave the restaurant.
Key Functional and Relational Responsibilities of the Restaurant Manager: the restaurant manager reports to the General Manager while four waiters and two chefs will report to the restaurant manager who will be responsible to instruct and direct them on their daily tasks. The restaurant manager would also be responsible for setting standards of service delivery and resolution of issues between workers in addition to resolving customer-related issues using the organization’s set guidelines on such