According to Vogt, (2016) “cultural sensitivity is the awareness and sensitivity of other practices and cultures.” Cultural sensitivity skills may consist of looking at various cultures, how they should be appropriately addressed and how to correspond to every situation accordingly. Skills may also include evaluating how certain cultural variations can affect how a particular group works, and how to value differences so that iniquity and prejudice, discrimination and harassment, either intentional or not, do not occur. (Vogt, 2016) Furthermore, cultural sensitivity is being defined as “being aware that cultural differences and similarities between people exist without assigning them a value – positive or negative, better or worse, right or …show more content…
Characteristically, though, these skills may include an ability to at least build a working professional rapport with others, correspond in a courteous and gracious manner according to which culture you are conversing with, and acquire an ability to miss cultural limitations and interact on a regular basis for the benefit of the company. For example, in some cultures it is considered customary to greet one another with a hug. If you are doing business in a culture such as this and you greet your business client with a handshake instead of a hug, your client may be offended. (Vogt, 2016) Companies often utilize foreign workers and court foreign parties as their operations go universal and they take advantage of new markets in other countries. This makes cultural sensitivity more imperative than ever. A lack of knowledge of a country's cultural norms can hurt somebody's feelings that may affect important clients, alienate employees in other countries and even lead to a decrease of product or service …show more content…
The hospital staff prepares everything but it seems that the patient and her folks are clearly uncomfortable of the decision made by the hospital staff. (Committee on Healthcare for Underserved Women, 2011) Culturally Sensitive Approach The nurse realizes that there are many members of the family crowded in the patient's room and also understands that for many women of Hispanic heritage, it is expected to involve family members in medical and personal decisions. The nurse and resident caring for the patient talk to the entire family about the reason why a cesarean delivery is needed and the family understands. The patient is then asked to sign the surgical consent form. (Committee on Healthcare for Underserved Women, 2011) Situation B. Birth Rituals The nurse on the postpartum floor was alarmed to find the room of a Chinese couple who had their first born in the hospital to be very hot. In addition, the couple refuses to have their child bathed. Moreover, the mother refuses to take in any hospital food; she also refuses to have a bath. Unaware of the Chinese culture, the attending nurse complains to the doctor that the stink is too much to bear in the patient’s room. (Committee on Healthcare for Underserved Women,