OPTION #2 THEORY EXPLORATIONS 8 department during a crisis situation where emotions are intense. Children who are engaged in a conflict with their parents have a higher desire to use the techniques of respect as well as expression while being less inclined to use aggression or third-party negotiation (Oetzel, Ting-Toomey, Chew-Sanchez, Harris, Wilcox, & Stumpf, 2003). This information can make all the difference in a family conflict. When staff are aware of the cultural tendencies and face-saving approaches of parents as well as their children, they have begun the Face Negotiation Theory process needed to end the conflict or come to a mutually agreeable conclusion. This is important because we have experienced family conflicts where a child patient refused to speak due to the disagreement with parents. In behavioral health, it is imperative that we are able to communicate with the patient to reach a diagnosis. The sooner a diagnosis is made the sooner the patient can begin receiving treatment in a hospital setting.
Physician Communication
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Interaction occurs throughout the day with physicians of many nationalities and staff members. Sometimes, the doctors can possess very high egos and take offense quite easily if a staff member makes the slightest insinuation which questions the physician’s diagnosis. As a result, conflicts result quickly and often. The ability to diffuse a conflict with this theory would be of great benefit in reducing time wasted on petty perceived slights and would allow all involved to move on to the important issue of treating the patient to the highest level