I can totally see how Ford has been in existence for so long in how the company aims to devote and invest major amounts of time and money in research and development of its products and ensuring that the vehicles they produce are safe, reliable, and innovative. Furthermore, they want to make it a priority that their customers need are met and exceed expectations. Even more, in my experience, they offer incentives when you purchase their vehicles such as free oil changes for the first 3, gasoline fill up once you purchase the vehicle, and a full car detail along with coupons for other services that you can use at a later date.
In your post you mentioned Ford Motor Credit in the aspect that it provides financial services through Ford. Essentially, that is a highly important area within Ford that ensures that the process of purchasing your vehicle goes smoothly and you thoroughly understand the terms of your agreement. Furthermore, it is considered as one of the world’s largest automobile financing companies and Ford Motor
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It is vitally important that top management plays a role in all aspects of the business to ensure they are aware and know what is going on with the overall process. Furthermore, this will help foster better work ethics, communication, and meeting the needs of the consumers. Top management is involved and knows and hears what the consumers desire and need when they are involved in the process and not just producing products with the lack of consumers in mind. Therefore, if top management is involved they hear what the salesmen hear and therefore are able to factor in the concerns, ideas, and wants of the customers. This will help build more customer loyalty, a better brand, and more concise products that cater to the needs of the