Partnership between IT and the business department at Hefty Hardware is not efficient. The major shortcomings in IT and the business sectors are poor communication between the departments, no time management skills, no integration of business and IT, corporate disconnection from the retail sector, and the overall goals and values of the business are not clearly defined. According to this case study, the IT department is operating as a silo and has very little relationship to the business department. Changing the nature of IT communication and attitude can create effective communication according to IT Strategy by James D. McKeen and Heather A.Smith (McKeen, 57). Hefty Hardware case expresses few of these communication obstacles. For example,