ipl-logo

Hotel Escargo Essay

1151 Words5 Pages

Hotel Escargo: Process Mapping
Introduction
The current situation at Hotel Escargo clearly indicates that it requires new processes when it comes to its check-in as well as check-out procedures. In addition to these procedures, it also requires a new hotel offering process, aimed at improving its customer satisfaction (King, 1985). For the hotel to be in a position to demonstrate these desired processes, it needs a new process map. A process map will be able to show the hotel management how the needed changes can be effected to facilitate these changes easier and quicker among employees. Such a state will ensure that the checks in/out processes in the hotel are efficient and quick among the guest.
In the past, Hotel Escargo the visitors’ …show more content…

The significance of such knowledge is that assist in the measurements constructions like a record sheet that can be used by the hotel in determining how the visitors learned about the new check-in processes and services provided.
The process that the study will analyze at this point will be the check-in data, check-out data, and the hotel offerings (Gober and Tannehill, 1984). The initial process of the assessment will be coming up with flows charts detailing the above hotel processes. The data used for constructing the flow charts was collected from the managers’ desks as the managers are linked directly with the different processes in question. A study was also carried out involving the staff members to identify their activities as well as their roles, and how they interact with visitors and the rest of the staff. The process part had to seen in action to make sure that the information collected in the interviews was correctly understood. Flow charts were then constructed for the required processes. After processes definition, measurement points were the identified so as to allow for satisfaction, integrity, and timeless …show more content…

However, none of the guests stated that this was a reasonable information source. One of the respondents accessed this information from external links such as travel agents. The findings indicate that the hotel needs to come up with better channels of communicating to their visitors with regards to the check-in services including online booking.
Check Out
The aim of this process was to find out the number of visitors checking out each day at the front desk. The management was concerned with this data considering the policy of the hotel to administer questionnaires to visitors who check out of the hotel in a move to determine the response of the visitors to the services offered by the hotel. The study is mainly done to get an insight of the efficiency and state of the services of the hotel (Cathcart, 1988). The questionnaire included questions on the every service offered. It put into different categories visitors enquiries on their satisfaction with regards to the services of the hotel and also the reason in case of any

Show More
Related
699 Words | 3 Pages

Introduction San Diego de Alcala was the first mission in Alta California that Father Serra and Captain Gaspar de Portola established on July 16, 1769. They built it in San Diego Bay, where the tribe named “Kumeyaay” was settling. The Native Americans became mad after the Spanish missionaries treated the native people badly, so they decided to attack the mission. After the disaster, Father Serra came back from Mission San Carlos to San Diego to see people rebuilding Mission San Diego. Kumeyaay Before the Spanish started settling, a tribe named “Kumeyaay” was living.

Read More
437 Words | 2 Pages

As you make your way to Downtown Los Angeles, you will notice that there are towns for different types of cultures. To name a couple, there is China Town and Korea Town. Olvera street, located in the oldest part of Los Angeles, is a street dedicated to preserving the Hispanic culture. Olvera street also known as La Placita Olvera or El Pueblo Historical Monument is open seven days a week (Rondeau). Although Olvera Street is similar to the other towns, it provides a unique experience through its numerous events that celebrate Mexican traditions.

Read More
1255 Words | 6 Pages

Hence, the unpredictable nature of the hotel business will impede the efforts of the hotel from carrying out organizational planning – which is an essential activity that serves as a compass that guides an organization through the right path that will prevent it from making costly mistakes (Ali, 2022). Another issue facing the hotel is that continuous quality improvement initiatives are typically long-term hence their benefits will be seen after a long period of time. However, it is doubtful if the management of the hotel will support any initiative that does not include short-term tangible results. Similarly, another key issue is whether a Continuous Quality Improvement initiative can be applied to a service-based organization like Cambridge Suites Halifax and if it does, how to manage the complexity of carrying out a quality improvement initiative that will achieve tangible short-term benefits as well as

Read More
833 Words | 4 Pages

A crucial part of American history is the values brought with immigrants hoping to settle in the country. Several historians examine the hopes and realities of early southern settlers in America contrastingly. Daniel B. Thorp considers Moravian Church settlement in North Carolina and argues that Moravians came to the south with a plan that was ultimately modified without losing its focus or origin; contrarily, Alan Gallay, focusing on the founding of Georgia, suggests that immigrants brought a plan to Georgia that was completely changed in order to allow for establishment in the area. Colin Woodard, in looking at the beginning of the southern nations, finds that their expectations for their new settlement fully became realities. In actuality,

Read More
366 Words | 2 Pages

In Yellowstone there are only thirteen wolf packs (©AllTrip). Wolves cover a small portion of Yellowstone, and there are only around 400 in Yellowstone. Wolves predominantly feed on hoofed animals such as elk and deer. Wolves range in size from twenty-six to thirty-six inches tall and four to six feet long. Male wolves can weigh up to 130 pounds and females up to 110 pounds.

Read More
553 Words | 3 Pages

Alvar Nunez Cabeza De Vaca survived by using the resources he had in order to thrive through the many difficulties he faced. He was very resourceful and helped others along the way. Ways he survived was using materials he found and also things he hunted, another way was he was a great communicator, and also he could heal injuries. Cabeza was a very clever and sharp-witted man who went through many catastrophes, but found his way through each and everyone.

Read More
2610 Words | 11 Pages

For example if they are unaware of how to approach certain situations they should speak to their supervisor to prevent them from not meeting the standards. Organisational Policies and Procedures One of the first policies is the positive promotion of the rights of individuals; this can be achieved by the health and social care provision displaying charters around the environment, which clearly state what rights the service users are entitled too. Additionally the organization should give newly appointed staff a handbook that enables them to understand what the organisation expects from them.

Read More
333 Words | 2 Pages

Case history: tailored hosting for Hearst Italia Spa Design of the ideal solution to host the most popular ladies web magazines in Italy, with over 6 million of users a month. Hearst Magazines Italia is a leading player among periodicals in Italy and identifies popular brands, well-known even at the international level because of their quality, mouthpiece for Italian style, value and excellence: Elle, Marie Claire and Cosmopolitan, with their brand extensions, are the most appreciated ladies' magazines in Italy; Gente and Gioa journals boast an heritage constantly recognized by readers. Hearst is leader also on the web with its online platforms, that reach 6 million of unique visitors per month: elle.it; marieclaire.it; cosmopolitan.it; gioia.it

Read More
1384 Words | 6 Pages

Holiday Inn is a world wide chain and its international functional strategies will always yield profitable returns. The potential customers are from all over the world. It has been noted that the holiday inn company has given the market such as Europe, Asia, America with regards to their social-cultural needs. Holiday Inn, like all other hotels has established a good system in determining the needs of the market. The company uses the concept of product, personality, behaviour of the customer and purchasing to its advantage.

Read More
1603 Words | 7 Pages

There are different strategies that must be considered by the organisations operating in hospitality industry. The contributions made by the firm donate towards the performance and achievement of the company. The purpose of this paper is to analyse the strategies of the hotel, which serves as the basis of success. This paper is divided into five different tasks each of which is focusing on various aspects of the hotels performance. The organisation that is selected in order to answer the tasks is InterContinental Hotel Group.

Read More
1042 Words | 5 Pages

Annessa needs the staff to work as a team to provide a standard of customer service that reflects the five star rating and reputation of the hotel. Psychological application In order to get the staff working as a team it may be usefull for Annessa to understand and take into account Teamwork Theory (Bruce Tuckman 1965). In The Teamwork Theory, Tuckman highlights four key phases that occur in regards to team development. Forming is the first phase, in forming a team Annessa should get the get the group familiar with the task and set ground rules for them.

Read More
806 Words | 4 Pages

We can divide the main management systems into five categories: • Central database: Property Management System (PMS); • Bookings: Central Reservation System (CRS); • Revenue: Revenue Management System (RMS); • POS: Electronic Point of Sale (EPOS); • Marketing: Customer Relationship Management (CRM). • This strategy began to be used especially for PMS, but also for banquets management systems. Hilton has adopted this approach with OnQ solution (for which they spend $50 millions) that integrates accounting systems and revenue management and PMS of all institutions of the group within a single database to support hotel reservations & sales, guest service, operations and business intelligence-gathering activities. Each transaction instantly appears in the centralized system.

Read More
3247 Words | 13 Pages

The Hotel Concept selected for this report is the new innovative hotel concept developed by YO founder Simon Woodroffe and YOTEL

Read More
1572 Words | 7 Pages

To be sucessful in this industry we need a lot of and loyal customers. The loyal customers will keep coming back to the same place if they satisfied through the place they have visited. Customer loyalty give the most important impact towards hospitality and tourism industry. “Hospitality refers

Read More
702 Words | 3 Pages

One of the characteristic of service like variability services are highly variable due to service quality depends on who provides, where and when they are provided. Variability is opposite meaning of consistently which mean no fixed pattern and hard to change or control. Variability is a negative attribute for a hotel because it can be defined as risk and uncertainty. To avoid any barriers to hotel’s operation, it is important to identify types of customer variability and then create strategies to manage variability Four Seasons Hotel uses reduction strategy to deal with arrival variability by offering room reservation services. It requires guest to make room appointments or reservation first due to people will not want the service at the same

Read More

More about Hotel Escargo Essay

Related Topics

Open Document