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Hrm 531 Week 2 P1

630 Words3 Pages
According to Kearny (2014) “performance is work activity plus result” (p. 1). In this particular situation, that means that what activity will help to produce the desired outcome. For example, the activity for process transactions from customer, the result is to ensure that customer is satisfied with the service and continues to return. To ensure that the result of a happy customer is achieved on a regular basis, there will various activities that must be achieved to ensure this outcome. This is where a well written job description for each position will be beneficial for Laura to have. It is important for an employee to have the ability to accomplish the task and function of a job effectively. A well written job description provides this

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