ipl-logo

Hrm 531 Week 3 Management Systems

678 Words3 Pages

In order to create an organization to be lined up, moving in the same direction, and focusing on the same goal, we would need three management systems, which are Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM). These three management systems create a link each other, which can be described as :
Customer  CRM  ERP  SCM  Supplier

Customer Relationship Management (CRM) Business nowdays must be customer driven in order to stay competitive in the market. We must not only focus on selling things, but also focus on our customer and other factors that is related with the company relationship with the customer. The main activity of CRM is providing the company with the overview …show more content…

Acquire – CRM will help new customer to get superior value through the company’s product or service
2. Enhance – CRM will support the customer, that has already obtained, with cross and up selling method. They would also provide superior customer service.
3. Retain – CRM will gather the data about customer and help the company to reward the most loyal and profitable customer
There are several trends in CRM, which are Operational CRM, Analytical CRM, Collaborative CRM, and Portal Based CRM. All of them could be differentiated by their function and management systems, also from their different goals.

Enterprise Resource Planning …show more content…

These are some trends in ERP : improvement in integration and flexibility, extensions to business applications, broader reach to new users, and adoption of Internet technologies.

Supply Chain Management (SCM) SCM is the system that make sure you will not having “out of stock” condition, whether it is in your raw material or your products. It connects business processes and suppliers, customers, and business partners. The early SCM method called Electronic Data Interchange (EDI) which is based on exchanging file using standard method, nowdays it is replaced by .xml-based Web services. By using SCM, a company could gain some profits like efficient and effective materials movement between suppliers, customers, and partners. SCM also create more accurate order processing, reductions in inventory levels, less time to market a product, lower transaction and material cost, and also build strategic relationship with suppliers. There are three steps to SCM implementation :
1. Improve internal supply chain processes and relationship with suppliers and customers.
2. Use supply chain software, intranets, and extranets with trading partners.
3. Develop and implement collaborative SCM

Show More
Related

Hrm 531 Week 9 Case Study

291 Words | 2 Pages

Ms. Tomcala, Chief Executive Officer, announced that Ms. Pat McClelland is leaving the Health Plan after 20 years of service and that she has accepted a position with DHCS as Chief of the Systems of Care Division. Ms. Tomcala also reported on audit readiness and that WeiserMazars has been coaching the team on how to address the auditors who will be onsite the last two weeks of April. Ms. Tomcala brought to the committee’s attention that DHCS has officially requested CMS to approve the MCO tax proposal. Lastly, Ms. Tomcala continues to have discussions with County representatives Mr. Bruce Butler and Mr. Paul Lorenz regarding the Default PCP Assignments and they have reached to Ms. Dolores Alvarado, SCCHA Board member, to ask for her assistance.

Read More

Hrm/531 Week 2 Individual Assignment

696 Words | 3 Pages

I explained the purpose of the interview and explained that she was not the subject of the interview. Schemer explained that on Friday, December 11, 2015 at approximately 0610 hours, she was in the mail room along with PSS Perry when Hale came in and immediately made a statement about the more people he killed today, the better it would feel. There was no discussion or conversation prior to Hale’s violent statements, he literally walked in and announced he wanted to kill people that day. While Schemer understands current policy forbids clandestine recording of co-workers, she felt it necessary to record his statements due to their violent nature, therefore she hit the record button on her iPhone. Schemer went on to describe Hale’s continued

Read More

Hrm 531 Week 9 Final Project

1541 Words | 7 Pages

dent orders. The information will be delivered to TV screens located in the kitchen for chefs to prepare meals from. The solution will interact with nurses and intern staff as tablets will be used to place resident meal orders. Kitchen staff will interact with order confirmation screens but the head chief will have the ability to change or update meal possibilities.

Read More

Hrm/531 Week 2 Individual Assignment

793 Words | 4 Pages

Mary Ann and Jack Gaffney told me to update them also, Jane Volk told me with giving me a letter and business card that employees couldn't harass or retaliate against me Ron Hartman echoed the same. I started referring to sections in the contract or University Policies when Mary Ann started quoting or emailed them to me with little support from the union or university. I couldn’t believe Pitt or the Union would let this go on Franicola, Supervisor and Donna Myers, Maintenance told several employees the University and union were making deals together Also; this wasn’t a real Union is that why they weren’t acknowledging my email? The Union or University wouldn’t take responsibility for Franicola coercing employees against each other and the favoritism. Yes,

Read More

Hrm 531 Week 9 Final Project

404 Words | 2 Pages

Professional Services Agreement Exhibit A Monthly Project Report Content (if applicable to Services) Include: Project Name, Project Manager, Reporting Period and Date Completed. Section 1 – General Information Project Status (% complete for each phase) – Pre-Planning and Programming, Design, Construction, and Close-Out. Indicate (1) design firm, (2) contractor/builder and (3) other key consultants. Section 2 – Milestone Schedule Attach a milestone schedule for the full project. Include at a minimum the following: (1) Phases of the project – pre-planning and programming, design phase(s), agency approvals, bidding, builder selection, construction phase and close-out.

Read More

Hrm 531 Week 4 Metrics Case Study

337 Words | 2 Pages

If I am the owner of a record label, I will annually discuss the metrics used to compensation and rewards with the employee and an representative from human resources while revised every quarter, which should be diverse within different divisions. The metrics should be based on what the divisions do and job results, and adjusted depending on absent, deficiency and how was it handled, merits and special achievements, and seniority. Divisions that specify on more routine works in order to keep the company running, such as legal, finance and H&R will be judged mainly on evaluation of performance, which should be done not only by their managers, but also by peer evaluation as well. The other divisions such as marketing, distribution and A&R

Read More

Hrm 531 Week 6 Resource Management Plan

457 Words | 2 Pages

Week 6 – Resource Management Plan To the WBS that was developed earlier, I had made resource assignments by selecting the right resources in the Gantt chart entry form. This I did by selecting from a drop down in under the resources column, and by selecting more than one resource using a comma to separate them. Post this I printed out the resource sheet, by first viewing the resource sheet. This allowed me to identify resources that are over allocated as they were red in color. Next I printed the Gantt chart and entry table by first selecting the Gantt chart and then selecting the entry table from the more tables’ option.

Read More

Hrm/531 Week 3 Resolution Research Paper

175 Words | 1 Pages

Last year was awesome, but that does not mean I can’t fix a few things. My first resolution would be to get ready for school faster in the morning. When I wake up I am tired, and when I’m tired I’m slow. To fix this I‘m going to go to bed at 8:50 max on school nights.

Read More

Nt1330 Unit 3 Assignment 1 Salesforce

604 Words | 3 Pages

Salesforce.com is number one CRM Product in the market. Salesforce is cloud computing technology, and runs on cloud. We do not need to install the software, it is available in cloud. CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and prospects penetrating to Sales, Marketing and Support. There are different types of editions available in salesforce depending upon the user/company requirement.

Read More

Btec Business Level 3 Unit 2 Management Information Systems P7

607 Words | 3 Pages

P7- Use IT tools to produce management information Databases All information systems have databases that store data being entered in to the system. To build an information system, you must create a database. First a data model must be created, this presents the information in the database with a specific layout that describes the information being held and the similarities between different sets up data.

Read More

Hrm/531 Week 4 Individual Assignment

673 Words | 3 Pages

On a daily basis, employees of a corporation, or business enterprise uses different email servers to communicate with coworkers, customers, and others that are not associated with the business. One of the most commonly used email server is Microsoft Outlook (Lindsey, 2013). The program is used to share information, and multimedia attachment files both (Lindsey, 2013). Individuals within the scope of an organization prefer to use the instant messaging option over sending email, simply because it saves time. Most employees are not aware of the fact that even if they delete their messages, it can still resurface at a later date, but only if is necessary.

Read More

Hrm 531 Week 1 Assignment

412 Words | 2 Pages

If I could change the assignment I would make the requirements clearer in the assignment document in the checklist. Additionally, standardized scaling needs to be used, as some TA’s grade differently than other TA’s. The assignments have many unwritten expectations and requirements not only for content but also in formatting. These issues need to be addressed to not only minimize confusion amongst the students, but also to decrease the amount of time TA’s repeat themselves about these unwritten requirements.

Read More

Hrm/531 Week 2 Assignment

350 Words | 2 Pages

Since graduate school I have identified that I have trouble writing papers on subjects that are not of interest to me. I struggle to remain focus, and I get writer’s block often. It has been established that when and individual has selective attention they are generally working at the basic levels of perceptual identification (Weber & Johnson, 2009). One solution that I have utilized was taking scheduled breaks from completing the assignment. This would include reading a journal or two with taking notes than take a break.

Read More

Hrm 531 Week 2 Individual Assignment

702 Words | 3 Pages

On the individual assignment, my selection was changed. I chose Geoff McGraw, James Butler, Donald Heap, and Patience Butler. (See Appendix A for detail). My rational for choosing these four individuals to return to earth was to foster a learning environment in which a culturally diverse group including, younger, middle aged, and mature individuals would interact with one another by bringing their different life experiences to the table. Choosing the same age group helps the individuals to understand each other and able to cooperate each other.

Read More

Wgu Human Resource Management Task 3

698 Words | 3 Pages

Management coursework Task 3 Question: Resource management resources, which are time and place, efficient and effective deployment and configuration to their needs. These resources include funds, inventory, human skills, production resources, physical or information technology. Resource management, including planning, resource allocation and scheduling tasks, usually including manpower, equipment, funds and materials. Resource implications and smooth schedule and budget resource management, and distribution.(Tenrox) Target of the management resource is the results or objectives to help achieve its goals. Choosing the right ways that will help event organizers reach their goal.

Read More

More about Hrm 531 Week 3 Management Systems

Related Topics

Open Document