Human Factors Affecting Job Satisfaction

This study has been conducted to investigate to what extent the workstations and human factors influence the job satisfaction of Employees in the Information Technology and Information Technology enabled Service (IT & ITES) Companies*. The study revealed that there was a positive relationship between human factors popularly known as ergonomics (Science of work posture designs to suit the workmen not workstation and equipment) and job satisfaction. It was, therefore, concluded that human factors are to be considered while establishing workstations since employees spend 50 percent# of their active time or one man day in workplace. So, setting up of well-fit, adjustable and healthily safe workstation designs in the BPO Organisation may lead the

Unfortunately, many literatures have been found on psychological reasons of job satisfaction or dissatisfaction, a few studies found to be focussed on physiologic or ergonomic factors. Ergonomics is a scientific discipline, which is concerned with improving the productivity, health, safety and comfort of people, as well as promoting effective interaction among people, technology and the environment in which both must operate4. An understanding of ergonomics in the workplace may help solve some of the problems and help human being to enjoy their job. Ergonomics is a science that is sometimes referred to as the science of "human factors". Human factors may have either a positive or a negative effect on the functioning of technological systems and products. The main aim in applying ergonomic principles to the workplace and its workers is, therefore, to design safe, effective and productive work systems and environments that reduce

Total enumeration was used to survey the opinion of the population which was made up of all the 375 BPO Employees working in the 12 BPO Companies in Coimbatore. The instrument was validated by some professors who are experts in this subject matter. The Cronbach alpha coefficient of 0.714 was obtained as a measure of internal consistency or reliability of a psychometric instrument. To measure the attributes of job satisfaction towards their workstation, a 4-point scale has been administered: from Strongly Disagree (SDA) to Strongly Agree (SA): 1 = SDA and 4 = SA). Descriptive statistics with frequency, percentage, mean and standard deviation were applied to analyse the collected