Communication According to Bryan (2009) the term communication is when two or more people exchange information verbally and non-verbally in which common set of signs and rules have been used. However, verbal exchange is for example, through writing, reading, speaking and listening while non-verbal is for example, gestures, facial expression, touch etc. Humanistic Theory The humanistic theory was founded by Abraham Maslow where he believes that the successful fulfilment of all the different layers of needs is important in the development of personality. However, self-actualisation is the highest need which means that a person who reaches self-actualisation represents the optimal psychological health as well as functioning. According to Clouston …show more content…
These are called personality structure (Engler, 2013). According to Engler (2013), the id represents the drives and instincts of individuals that motivate them as well as their generic inheritance. Freud gave an example where he thought that visualizing a forthcoming hamburger relieves one anger pang which is known as self-fulfilment. It, however, represents the basic drive, wishes and demands. This is for example, as a trainee recruit, the service users wish and demands must be met through effective …show more content…
Aldo, behaviour is determined by reinforcement of the things that is done which are either positive or negative. However, according to Cherry (2018) Behaviourism is acquired through conditioning which happens through interacting with the environment. These conditions are classified as operant and classical conditioning. Operant conditioning learnt through reinforcement and punishment while classical conditioning is informing by association between two stimuli (Cherry, 2017). In light of the case study, the healthcare staff can use the behaviourism theory to understand the behaviour of service users and why they are behaving in such manner. For example, the new recruits are second language speakers which can cause the service users not to understand them. What they can do is to modify their attitudes as well as their responses which will alter their stimulus condition within the environment or they can change what happens after the responses happen. Cognitive theory (Social learning