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Importance Of Communication In Hotel Industry

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In modern world of globalized borderless economy, effective communication plays a very crucial role for a smooth successful functioning of any industry. English has today emerged as a language of business and trade and isaccepted as a proper standard for communication. It is this variety ofcommunicationwhichensures a balance between organizational objectives, success and profitability. Since English is the language of the globalized business world, effective and excellent communication and adequate English language competency is essential in any hotel industry for better guest experience and better efficiency; productivity and profitability. Goodcommunication skills help in strengthening the ties between the guests and the hotel staff which finally proves beneficial to the overall growth of the hotel industry. Pertinently, tourism industry constitutes one of the fastest growing sectors and a major revenue earner not only in the J&Kbut also all over the India. Like other places, here in J and K also, hotel industry constitutes an integral part of its tourism industry which is diverse in nature for it accommodates employees and guests, with diverse linguistic, ethnic and cultural backgrounds. Hotel industry is the core service industry which revolves around people and their interactions and experiences. Hence, communication skills form the essential component of this industry.
This paper therefore discusses in depth ELC (English Language communication)skills in the
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