THE HOSPITALITY INDUSTRY AND ITS LABOUR PRACTICES:
• The tourism and hospitality sector’s direct contribution to GDP totalled US$ 44.2 billion in 2015
• Over 2006–15, direct contribution is expected to register a CAGR of 10.5 per cent
• The direct contribution of travel and tourism to GDP is expected to grow 7.2 per cent per annum to US$ 88.6 billion (2.5 per cent of GDP) by 2025.
The Indian hospitality industry has emerged as one of the key industries driving growth of the services sector in India. It is an industry that is sensitive to the needs and desires of people. The fortunes of the hospitality industry have a direct effect on the prospects of the tourism industry, which is the foremost demand driver of the industry. The Indian hospitality industry has recorded healthy growth fuelled by constant inflow of foreign tourists as well as increased tourist movement within the country, making it one of the leading players in the global industry.
Hence, we see that the importance of the hospitality sector cannot be overstated as it will play an ever increasing role in contributing to the Indian economy. In light of these facts, it is very important that the labour practices of this industry be understood and analysed. The major characteristics of the Indian hospitality sector are:
Labour intensive
Quality of manpower is of utmost importance in this industry. The industry provides employment to skilled, semi-skilled, and unskilled labour, both directly and indirectly.
Communication professionally with customers and employees
Provides customer satisfaction
Job Knowledge
Has required skills and licenses to perform duties for job assignments
Keeps skills and licenses up to date
Not like GenieTech, they have many experienced labors who work with them for many years, so when the company acquire GenieTech, they would have an experienced labor force, including supervisors and machine operators. Based on my opinion, experienced
The enterprise’s competitive advantage is their excellent customer service which requires “highly motivated staff” in order all of tasks required to provide the service with high quality. The enterprise has its own culture which
EXECUTIVE SUMMARY
EMPLOYEES RETENTION
Employee retention means to retain the employees in the organisations and not giving them chance to leave the organisations at any cost.
The burly block for any organisations is just not to get the best employees for the organisations, but to also retain them in the organization.
There are number of reason because of which an employee leaves or try to quit the job, some of them are:
1.
(SME report, pg.no-3, 2016 and NZ treasury, pg.no-33, 2007). In addition to this, here the business always demands to recruit the best skilled people and who uphold their indigeneity, having mutual respect with clarity, honesty and objectivity with high professionalism (tpk-business
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
Benefits of Tourism
Tourism is an important activity that people has undertaken for a very long time in the most countries around the world. In recent time it has been recognized as an important social and economic phenomenon. As well as its direct effect it has indirect effects both on the society and at the individual level. . The interaction between tourists and poor communities can provide a number of intangible and practical benefits. These can range from increased awareness of cultural, environmental, and economic issues and values, on both sides, to mutual benefits from improved local investment in infrastructure.
The hospitality industry is composed of company which focus on customer satisfaction namely, restaurants, retail or accommodation. One particular sector of the hospitality industry is the hotel sector. A hotel is an establishment that provides meals, accommodation and a myriad of services to tourists and travellers such as excursions, spa therapy, business and wedding events. The hotel sector relies wholly on customer satisfaction, disposable income and leisure time. Many other businesses in the hospitality industry are linked with hotels such as, airlines, cruise ships and restaurants.
This would attract a pool of workers of the highest caliber, thus leading to more value induced into the company.
# Successful communication of perceived strengths of the product: Integrated marketing strategy- This has
Nowadays hospitality and tourism industry is one of the main industry in this world. A lot of people need a place to escape from their routines or even just to stay overnight as they having a business trip to other places. We call these people as customer or guest. Human mobility from one place to another , both in the country and from and abroad is very high. Human mobility is not only related to business activities but also recretional activities.
INTRODUCTION
As a part of the requirements for the Introduction to Hospitality Law subject, I am required to do a research and write an essay that provides evidence of the importance of knowledge of laws in the Hospitality Industry and five (5) key legal issues that affect this industry.
CONTENT
Hospitality law is related to the concept of legal liability and it is meant to legally protect both hosts and guests. Hospitality law covers many different type of businesses while the most common hospitality law clients are hotels and restaurants. (HG.org, nd) Hospitality law in a hotel is expected to protect the guests’ information and their safety.
