Personal Grooming is the term for how people take care of their body appearance. Once you enter your store/department you need to be dressed in full uniform as per company norms, and also properly groom yourself as per the service standards. Personal grooming not only makes us presentable to other people but good personal hygiene is essential for good health. Habits that are considered personal grooming include, bathing, dressing, applying makeup, hair removal and taking care of one’s teeth and skin. Appearance • The frontline person/team is the brand ambassador of the company. The customers visiting the stores are greeted by this team and are assisted by them. Hence they are expected to present a neat & clean appearance. They are expected to be in uniforms …show more content…
• Don’t Fidget. Fidgeting is a clear sign of nervousness. An individual who can’t keep still is an individual who is worried, tense and not confident. Keep your gesture calm and under control. • Keep your eyes forward. This indicates that you are interested in communication with other. • Stand up straight with your shoulders back. It communicates confidence. • Take wide steps. It makes you seem purposeful and suggest a personal tranquillity and denotes confidence. • Firm handshake. Grip other persons hand firmly and confidently instead of getting a palm full of dead fish. Firmness adds warmth and enthusiasm to the handshake. But make sure that you don’t crush the other person’s hand and don’t hold on too long. • Don’t cross your arms when meeting other persons. Crossing your arms is a protective posture. Relax and keep your arms uncrossed. • Use contact to show appreciation. Personal Hygiene is the set of practices to follow to preserve one’s health. Maintaining a high level of personal hygiene will help to increase self-esteem while minimizing the chances of developing infections. Poor personal hygiene can have significant implications on the success of job applications or chances of the