1.1 - Identify the different reasons people communicate People communicate for a range of reasons, which include; share ideas/information, express needs, socialise, express emotions, share experiences, receive support. 1.2 - Explain how communication affects relationships in the work setting Communication is essential in the work setting as it allows individuals to express their needs, to ensure action is in place to meet these. to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 - Explain ways to manage challenging situations Challenging situations can be managed by observing individuals body languages. Observation is a essential skill as it …show more content…
An advocate is a designated individual who will communicate with the individual to understand their needs, and then speak on their behalf in their best interest. 3.8 - Explain when to involve an advocate and how to access advocacy services This type of service is involved when an individual requires someone to advocate on their behalf. This service can be accessed from the local authority, who will pay for an advocate if deemed necessary. Additionally, if an individual is deemed by a health professional as needing this service, then an advocate may be used. 4.1 - Explain the meaning of the term confidentiality Confidentiality is not sharing information about people without their permission. Confidentiality can be maintained by making sure any records of information cannot be accessed by people who are unauthorised. Confidentiality is important and it builds trust and empowers individuals. 4.3 - Describe the potential tension between maintaining an individual’s confidentiality and disclosing