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Kmart's Great Customer Service

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In today's world, anyone can find a business anywhere. Whether it is a local business that runs a shop downtown, or an entire cooperation that is ran internationally, a business is a business. One main factor that decides the fate of the company is customer service. Great customer service is a guaranteed chance of the customers coming back to make future transactions, thus allowing the company to have a revenue. A couple of the businesses I have interacted with would be Kmart and Santander, and my views on both companies are extremely different. Having work experience at Kmart, I can immediately say that on a scale of one to five, with five being "excellent service, always exceeds my expectations" and one being "unsatisfactory service, I am

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