Making Their Bridge Look Good From The Book 'Difficult Conversations'

1) Difficult Conversation

Difficult conversation is common in our society. Everyone should learn how to communicate effectively. There are three keys take away from the book “Difficult Conversations” for section How to discuss what matters most which are listening and expression, clarity, and listening from the inside out. If you approach a conversation not to deliver a message, but to learn from it that will be a good start to the conversation. Make sure you have all your thoughts and feelings on the situation ready before entering a conversation. First key in effective communication is listening and expression. You need to be direct and open to discuss with the other party. Make sure start with what matters most because it will add additional

Changing the delivery of a message to focus more on the positive attributes will help solve a dispute. Make sure you focus on the interest of the other party not your position. Framing effect in psychology will make people bias by reacting to a situation based on the idea of loss and gain. In 1981, Tversky & Kahneman experiment came up with a result that most people will focus on the positive side even when the result was completely the same. For example, from the data they found out that people are more likely to choice 200 save out of 600 people then 400 will die out of 600 people. One of the most important steps in the process of reframing is paying attention to how you ask the question. If you don’t know how to ask the question you can ask for their advice. The power of silent can also be a strong way to tactic in communication because the person doesn’t know what you are

Mediation is a good form of alternative dispute resolution because it low in cost. It will also help speed up the filing a law suit that can take months even years to resolve. Confidentiality and Low risk are also advantages of hiring a mediator. When you seek a mediator, you want to hire a person that is neutral and trustworthy. You also want a person that will hear and acknowledge your situation. That person has to be creative by giving advices about how to resolve your problem. A right based approach person focuses on the legal right of the parties. This person will attempt to achieve a resolution which meets the legal criteria of the dispute. An interest based approach person focuses on the needs or interests of the parties that are involved. This person will encourage wider range of resolutions to the dispute. An interested based person will also address the business interest or goal to yield satisfies outcome for both