Mcdonalds Organizational Structure

The type of organization of McDonalds is service and the meaning of value is in the

conversion stage of organization, the outputs of organization were transformed from inputs

by the organization’s technology and the human resources. Any organization will need to

have their skills quality as their function to create amount for the organization’s value, their

function like in any environment for business, they need to learn and make response to it.

McDonalds must have some stages to create value for their business namely as their inputs,

conversion process and outputs, as well as environment that affected by first 3 stages.

The things like raw materials or ingredients to make burger like buns and ground beef, human

resources like managers,

Every franchise in different countries were trained and supervised with similar

rules and procedures like there are no different between the employees’ service, uniforms or

how they prepare the meal for customers.

In the creation for the organizational structure of McDonalds, McDonald’s organization,

restaurant and global market were operated by different type of structures to allow its

functions and products to be superior and successful. When 3 different structures become as

the whole structure of McDonalds, it has become a matrix structure.

Firstly, functional is the type of structures in McDonald’s level of organizational as

McDonalds is a franchise company or a very big company that expand and franchising

globally and it is the type of company that will mostly use the functional structure. The

formalization in functional structure has a large degree and the way it is operated is

standardized. In each department of McDonalds that are different, McDonald’s way of using

communication is in horizontal rather than the commonly used vertical, the reason that they

use horizontal is because the functional structures’ disadvantages can be overcome by the use

of linkages in horizontal. CEO of McDonalds mostly in charge of the decision making of

Secondly, the restaurant structure of McDonalds is different as McDonald’s single products

or services were focused by people that are divided in many teams. The type of structure for

the restaurant structure is divisional as McDonalds is mostly practicing decentralized for their

decision making as everyone in the restaurant structure are divided in teams or groups on

single products or services. The division or teams that are divided and separated have their

own responsibility on certain products or services. The sales of products and services were

more focused by the staff and the assistant were controlled by the general manager during the

McDonald’s normal operation. The diagram below shows how the structure of restaurant

work in McDonalds and the highest is the general manager, second highest is restaurant

manager and then is divided into 1 st assistant manager and shift running manager, the 2

divided manager have their own responsibility as the 2 nd assistant manager work under the 1