Micro Level Coordination Approach

Micro level coordination fosters smooth operations at the individual and team level. The largest factor in determining optimal micro level coordination approaches is the degree to which the work is programmable (Burns et al. 82) Programmable work insinuates that activities can be planned and assigned; the tasks are certain (Burns et al. 82). If the work is programmable, several programming approaches to micro level coordination can be employed. Standardization of work utilizes rules and procedures to specify processes (Burns et al. 83). Standardization of skills sets a standard of qualifications required to perform a task (Burns et al. 83). Standardization of output specifies what the end result will look like (Burns et al. 83). If work is

There is a low level of task uncertainty and the work is programmable in these units. When there is the ability to set standards, it should always be done. By standardizing work, the employees will have a clear picture of the steps that should be taken during each task. This improves patient care because there is no question of whether a step was skipped or duplicated if the checklist is followed. By standardizing skills, employees can feel confident that their coworkers are qualified to complete tasks. The nursing department will also feel confident sending their patients to these units. Quality and safety will likely improve because administration will establish the required level of competency to complete each

The first is “knowledge of the healthcare industry” (Burns et al. 52). This encompasses knowledge of the healthcare system, reimbursement methods, legislation, and various stakeholders (Burns et al. 52). The second is “technical skills” (Burns et al. 52). This includes management disciplines such as accounting, operations, human resources, strategic planning, and marketing and their application to the healthcare environment (Burns et al. 52). The third competency is “analytic and conceptual skills” (Burns et al. 52). This competency requires the ability to organize, utilize data and knowledge to assess situations, identify alternatives, and accomplish goals (Burns et al. 52). Finally, the fourth competency is “interpersonal and communication skills” (Burns et al. 52). These sills include the ability to facilitate constructive interactions and communicate clearly in written and oral formats (Burns et al.