Needs Assessment Paper

As a manager of an accounts receivable unit I need to train my three supervisors and 28 employees in the new procedures. I will first conduct a needs assessment which is a process that will evaluate my organization, my individual employees, and the employees’ tasks to determine what kinds of training are necessary (Noe, pg. 203). What is prompting the needs assessment is that our large company is switching to a new system of billing and record keeping. I will first examine the needs assessment and then discuss the training methods I will use and why. With accounts receivable being an integral operational aspect to a company, employees must be trained on the new system. Through organization analysis I’ll evaluate if our company has the

Decisions about training are typically worked out with the specialist of the organization so I will partner directly with the supervisors to do so. We will layout clear objectives for the training to keep the training focused. These objectives will include information on what the employees are expected to do, including the quality of the work expected and the way the employee will apply what they learned (Noe, pg. 207). It will also define the new measurable performance standards and also will provide resources for employees after they have learned the material. During the training all employees should receive equal treatment, such as equal opportunities for practice (Noe, pg.

We can either prepare our own training program or buy training from other organizations. I will make sure to verify that the content of the training related directly to the training objectives. There are three broad categories for training methods. They are presentation, hands-on, and group building methods. From my person analysis and understanding the readiness for training I can [hypothetically] come to the conclusion that my supervisors can be successful from a different type of training than their 28 employees. The supervisor’s motivation level is very high and they understand the why behind the need for the training. Therefore I will utilize presentation methods for training the supervisor on the new procedures and have them trial the new system for a few months using the hands-on method. Then, I will have the supervisors teach their employees using all three methods, presentation, hands-on and group building