1. I would have gotten off of behind my desk, and greeted the client with a proper handshake.
2. I would have never gotten on my phone.
3. I would have asked the client questions one by one, instead of asking all the questions at once.
4. I would have sat the client down, and asked her if there was anything else I can do to help her?
5. I would have told the client about the other possible resources that we have available.
6. I would have at least made eye contact with the client. I wouldn’t have made too much eye contact because, I don’t want to scare the client away. I would make enough contact to reinsure the client, that they have my full attention.
7. If I was conducting the interview, I would have made the client feel more comfortable