Organizational Change In UPS

1. Introduction
1.1 Overview of the company “UPS”
United Parcel Service of North America, mainly known and brand-named as UPS was founded in 1907. In 1907, there was a big necessity in United States of America for personal messenger, delivery and transportation services. To accomplish this need a 19-year-old James E. Casey established the American Messenger Company in Seattle. In 1919 the company adopted its present name, United Parcel Service. In 1930 the company continues its expansion and reached East Coast of United States.
In the 1980s UPS established a presence in such territories as Eastern and Western Europe, the Middle East, Americas, the Pacific Rim, and Africa. Nowadays, UPS operates small international parcel and document network

Main drivers of organizational change in “UPS”
With the pace of time the society continues to progress and change its demand preferences. As the society evolves there occurs a necessity for new products and services, and in order to stay competitive various businesses often are forced to implement changes in their organizations.
Organizations are always in constant interaction with various external forces such as customers, government, competitors, suppliers, stockholders, unions, and the society as well. All these act on organizations as a basis to change.
“UPS” was mainly interested in discovering methods to expertise in basic shipping of goods, information, and services, as well as to leverage their wide infrastructure. They wanted to continue to grow by entering new markets. In addition, their wish was to transform the company into an enabler of worldwide commerce.
2.2 Challenges faced by UPS and drivers of organizational change.
In order to stay flourishing in the time of unprecedented change the company should state clearly its problems and implement organizational development techniques. The following are some major obstacles encountered by the company “UPS” throughout its

• Need of expansion – with the evolution of logistic business and because of the necessity to grow the company had to make different changes.
• World War II – during the World War II there were a shortage of fuel and rubber which influenced retail stores to decrease delivery services and to inspire consumers to bring their packages home. This tendency continued after the war and by early 1950s contract service to retail stores was limited.
• Increase in the demand for air parcel delivery – because of federal deregulations in 1980s established airlines reduced flights and abandoned some routes all together.
• Globalization of the industry and technological changes – the innovation of information technologies, global markets have pressed “UPS” to provide its services outside its local