OSCM Case Study: Pharmacy Service Improvement at CVS (A)
Good morning,
1. The ability to analyze a process is an important skill that you must have after finishing this course. Refer to Chapter 4 (Process Design) from your textbook. Discuss at least 5 lessons from the chapter. How do you apply the lessons to CVS to improve the prescription fulfillment process? Pick a company from your team. Explain how you apply the lessons to your company.
2. Refer to "Note on Service Excellent (Darden)." Describe at least 5 lessons from the note. How do you apply the lessons to CVS to improve customer service? Then, select a company from your team. Describe how you apply the lessons to your company.
3. Refer to "Six Sigma: A Basic Overview" article. Discuss at least 5 lessons from the article. How do you apply the lessons to CVS to solve its problems?
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A recent development in project management that can be applied to a Six Sigma project is the Critical Chain Project Management (CCPM) using the Theory of Constraints (TOC) from Dr. Eliyahu Goldratt.
4.a. Who is Dr. Eliyahu Goldratt?
4.b. Describe TOC. Copy and paste some pictures. Your textbook also discusses TOC.
4.c. Explain CCPM. Copy and paste some pictures.
4.d. Discuss how CVS and your organization can benefit from CCPM.
5. Another development in project management is Earned Value Management (EVM).
5.a. Compare traditional cost accounting vs. EVM in project management. Copy and paste some pictures.
5.b. Provide a sample calculation of EVM.
5.c. Explain the benefits of EVM for CVS and your organization.
6. Stakeholder analysis is important for change management and any implementation project. Create a figure for CVS similar to Figure 2 on the following website:
https://www.mindtools.com/pages/article/newPPM_07.htm
Explain the figure at least in 1 paragraph. After that, create a similar figure and explanation for your company. Make an educated guess if you don’t have enough