Quality Improvement In Health Care

Quality improvement in medical care and health services has a long history. It has been debated whether focus should be on services meeting professional standards (process measures) or end results (Rohrer, 2014). The purpose of this paper will be to describe the quality program goals, objectives, and quality management structure of my respective organization. The way quality management projects are selected, managed, and monitored will be discussed as well as the methodology and tools/techniques that are utilized. Evaluation of the effectiveness of quality improvement activities will be discussed along with what happens when the activity is not effective. For this paper, I will be using a facility I am employed at through agency nursing as

Hospitalizations refers to a goal of reducing the amount of patient’s being sent out of the facility to a hospital. Many changes in condition can be managed by staff in order to avoid trauma associated with hospitalization. Resident centered care promotes autonomy, purpose and meaning in the daily life of the resident. Lastly, consistent staffing allows the residents to benefit from safe nurse to patient ratios. In addition, the residents benefit from experience and staff knowledge, this increases competence and confidence of staff while building a therapeutic relationship between staff and

The “No Pass Zone” means that if a nurse, nurse assistant, or health care staff see a call light going off they cannot ignore it and must see what the patient needs. However, if the care staff is unable to fulfill this request on their own they must alert the appropriate staff. The impact this goal had on patient outcomes was that it improved patient satisfaction and was even showing a reduction in patient falls. Often, most patients calls are for beeping IV pumps or needing to use the restroom.

In addition, patient satisfaction surveys are another example of quality improvement. These surveys are sent to the patient’s place of residence after discharge in order to find out how the patient felt about their stay in the hospital. Over the past 20 years, these surveys have gained increasing attention as meaningful and essential sources of information for identifying haps and developing effective plans for quality improvement within organizations (Al-Abri & Al-Balushi,