Ruby Tuesday’s Mission statement is Quality, Passion and Pride. When it comes to eating there I would expect the employee to know the mission statement and what it means. This is what the company stands for and if they don’t know it they very well could not be fulfilling the company’s objective. I have seen many of the waitress exhibit these behaviors and relay they know what their company promises. Mostly Quality, they ask how the meal is and if something is wrong they don’t hesitate to take it back to the kitchen to make sure it is right. If it’s not fresh then they will get you a new one. I remember once seeing that the lettuce at the salad bar was out for a bit, they could have left it there but someone did actually come by and replace