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Service Delivery In Health And Social Care Essay

3321 Words14 Pages

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Putting a service user first is one of our company’s values. The service user is at the centre of every aspect of the services, treated with dignity and respect, given choice, and encourage independence together with privacy. As a trainer, I am accountable to deliver and train the care workers and instill in them a profound understanding of person-centred approach. The care workers have to understand that everyone is individual and one of their duty is to recognise what they like and dislike, and the information should be passed to the office so that the service delivery remains the same. The care workers are aware that they alone can discover these things through communication while assisting the service user. Even though the supervisor …show more content…

This is because they have to maintain the company culture at the same time the company has to adhere to the regulatory requirements, codes, and guidance to deliver a high standard service to the individual who uses our services. Whether there is a governing or regulatory framework, we maintain the higher standard of services delivery because it is all about people first rather than the figures. Without CQC setting up the standards for the service users and the care providers, many service users could be taken advantage of because there is none to check on them. At the induction, I ensure that the inductees understand that the CQC informs the service users for example that someone will act on his behave and will always ask whether they are happy with it. They will be safe, they will be treated with dignity and respect, and that they can move from one provider to another if they are not happy. The quality of the service will be monitored as the care workers are trained to deliver the service. On the other hand, the providers have to ensure that all the mandataries training is completed and the staff has the DBS enhanced …show more content…

There is a complaint form let in the service user care plan. As for Harmony, a complaint is very useful feedback so the service users are encouraged to complain and we will listen to it and it will be fully investigated. Once we receive a complaint, the supervisor will go and visit the service user to ascertain the issues. The care worker will be asked to make a statement and the manager will respond within 10 working days and also inform the social services or the CQC. We have to be transparent about how we handle a complaint. If there is a recommendation of training or change the care worker. We also continue to monitor the quality of the service. We have a complaint and compliments folders. I make sure that if there is one complaint, there will be at least four compliments to contract the

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