ipl-logo

Sharp Healthcare Performance Management Improvement Plan

441 Words2 Pages

Sharp HealthCare is a health care delivery system based in San Diego, California that serves approximately three million customers more than sixteen thousand employees and physicians making them the largest private employer in San Diego (Burns, Bradley, & Weiner, 2011). Some of the company goals include being “the best place to work, the best place to practice medicine, and the best place to receive care in San Diego” (Burns, Bradley, & Weiner, 2011, p. 114). Sharp HealthCare elected to adopt the “six pillars of excellence as the foundation for its vision” and to achieve the goals of the company (Burns, Bradley, & Weiner, 2011, p. 114). Using the six pillars the company could focus on employee satisfaction and retention of the strong employees while mentoring the weaker employers to get them to the desired standards of …show more content…

The organization used the management improvement plan to target goals and take action that results in meaningful improvements to the healthcare system. Success and progress of company goals can be monitored through the development of an organizational performance management system (OPMS) as implemented by Robert Wood Johnson University Hospital in Hamilton NJ (Nelsen, 2005). Robert Wood Johnson utilized a five pillar approach that included quality, service, finance, people and growth. Sharp HealthCare added a sixth pillar to their approach and focused on service, quality, and people (Burns, Bradley, & Weiner, 2011). For quality Sharp HealthCare focused on patient safety, measuring infection control, and score on licensing and accreditation. Service included the people factor by seeing high satisfaction among physicians and patients. The people pillar expands the service pillar to increase satisfaction and retention of

Show More
Related

Downtown Family Physicians Case Summary

460 Words | 2 Pages

Including non-economic factors into performance is crucial to avoid financial indicators manipulation and ensure high quality of services provided. To boost collections and income the physician can compromise quality of services and decrease time per patient. Thus, for example, physician B has average revenue collections and net income, however, his/her average patient score and leadership skills are the highest. Therefore, to promote quality and lead by example behavior, the hospital should adapt mode based on multiple

Read More

Strategic Planning Process At West Tears Medical Center

983 Words | 4 Pages

Ultimately benefitting every stakeholder and member at every level of the facility, West Anaheim Medical Center's need for a well-developed strategic plan remains critical to their success as a large health organization. The strategic planning process itself initially begins with the board of directors, but eventually involves all levels of managerial and operational functions of the medical center. Authors Cleverley and Cameron (2007) imply that the board plays the crucial role in such a complex and intensive process. A noteworthy strategic plan strengthens the center's adaption to change, providing more certainty towards future uncertainties. For example, the implementation of the Patient Protection and Affordable Care Act of 2010 took several years after it was established as a health care reform to take effect.

Read More

Hrm 531 Performance Improvement Plan

453 Words | 2 Pages

Performance Improvement Plan is used to improve employee performance, modify behavior and correct discrepancies. Employees put under the PIP have their work closely monitored. However to employees the PIP is not really a positive thing. It should be considered as a final warning or the last step to being fired.

Read More

Strengths And Weaknesses Of The New York Presbyterian System

663 Words | 3 Pages

Although these numbers show a strong financial standpoint of the organization, New York Presbyterian have more opportunities to increase it’s revenue and profit. The revenue and profits will increase through the improvement of the efficiency of the organization. Through a thorough research and assessment of their finances, Our health venture group placed New York-Presbyterian as one of our top investment priorities. However, their finance is not the only reason, an analyzation of their SWOT makes it one of the best HCOs to invest in. One of the strongest strengths of New York Presbyterian hospitals is their reputation as a provider of one of the highest quality of care in the nation.

Read More

Beacom Pointe Mission Statement

1037 Words | 5 Pages

Inaccurate or outdated benchmarks can contribute to a lack of continuous improvement planning, as healthcare organizations might assume its goals match the standard for comparison. Nonetheless, comparison of outcomes against goals, and goal against benchmark identifies opportunities for improvement (OFIs) because no system is perfect. Continuous improvement involves identifying and analyzing opportunities for improvement to find root causes, testing and evaluating new solutions for systemic change. Plan of Action: At BPSI, lack of continuous improvement planning is likely due to inexperienced board members. New board members usually have little or no knowledge of healthcare organization management.

Read More

Key Factors In Sharps Healthcare

269 Words | 2 Pages

They make employees feel that they have power in making changes. They strive to have good communication throughout the staff, from management to regular everyday employees. The Pillars of Excellence places focus on Quality, Service and People (Barnes, Bradley, Weiner, & Shortell, 2012). This aspect

Read More

Summary Of Service Fanatics

1179 Words | 5 Pages

Service Fanatics is a very informative book by Dr. James Merlino. Published by McGraw-Hill Education in 2014, the book itself is 260 pages and printed in the United States of America. The Service Fanatics, How to Build Superior Patient Experience the Cleveland Clinic Way is a very fascinating and insightful book that everyone who is interested in implementing the new policy and in administrative should read. This book is straightforward to read; the author didn’t divide the book into the section, however, he stared with the talking about how the Cleveland clinic foundation, physician-patient relation, and quality of healthcare.

Read More

Mayo Clinic Team Paper

480 Words | 2 Pages

They are ten times more likely to speak about their bad experience with someone else than speak about a positive service they received (Baird, 2014, p. 122). In a physician’s practice you have to recognize the importance of customer service; appreciate the importance of patient perception in predicting loyalty; learn communication techniques to enhance patient relations; and also identify customer groups, including patients (Baird, 2014, p. 119). The Mayo Clinic has created such a meaningful experience for their patients. The relationship between Doctor and patient has created loyalty.

Read More

Southwest General Hospital Management Paper

635 Words | 3 Pages

The purpose of this paper is to describe how Southwest General Hospital, works within the management functions we have discussed throughout our course. The diverse dynamics of this company fully encompass all the management functions we have examined. By applying these management functions, Southwest General employees can deliver quality healthcare to its community. The analysis of this paper will reveal how Southwest General Hospital applies management concepts within its organization.

Read More

Patient Retention In Healthcare Organizations

1162 Words | 5 Pages

Healthcare organizations (HCOs) face a number of difficulties within its organization each day, including patient acquisition and patient retention. It is commonly believed that getting individuals to their healthcare facility is the most challenging aspect that HCOs face. Of course, new patient acquisition could be a challenge without an efficient marketing strategy, but the challenge does not stop there. One of the biggest challenges for many practices today is maintaining a high patient retention rate. Pushing a patient from a one-time-visitor to becoming a frequent visitor of a specific healthcare organization involves much more effort than expected.

Read More

Kc's Cleaners Mission Statement

604 Words | 3 Pages

The owner of KC’s Cleaners, Kevin, has decided to open a second location based on the success he has already experienced. To position himself and his company to realize that same success and more in his future locations, there are some strategic details he must implement. First, Kevin must remember that he opened the cleaning business to meet a need in his community, and though he has been successful, he must develop a detailed plan on how to duplicate the success, and not the failures he might have had through the years. “There are two important prerequisites that are required before a performance management system is implemented: (1) knowledge of the organization’s mission and strategic goals and (2) knowledge of the job in question (Aguinis, 2013).”   Kevin should clearly identify the organizational mission and the strategic goals for KC’s cleaners.

Read More

What Is Baxter's Organizational Culture

1648 Words | 7 Pages

The corporation’s cultural values include compassion for patients, teamwork and an aspiration to win, and driving results with determination, urgency, and accountability. Moreover, Baxter’s cultural values are echoed in the company’s emphasis on learning swiftly and adapting to change, having the courage to fail, correct results and move forward, and thinking global/acting local. The corporation’s objectives are to achieve quality treatment and patient safety, become the leader in performance in the healthcare industry, and be the best place to work. Baxter Healthcare Corporation is doing relatively well in achieving its planned objectives, and currently, the company is moving in the right direction to realize the uppermost quartile performance (Doe 1). Despite the office politics that occasionally get in the way of realizing objectives, the Corporation brags of a highly motivated team of employees, a diverse and balanced business portfolio, and clear goals and accountability that function to help it realize its mission, objectives, and

Read More

Healthcare Business Plan Paper

1210 Words | 5 Pages

Healthcare in United States is an evolving industry where hospitals are becoming part of networks larger than anyone had seen before. Hospitals serves as a place we go to when we need healthcare treatments, but for some hospitals serves as a business where revenues are generated. Business planning is key to ensure that hospitals are up and running, it will ensure that the hospitals keep on improving, ensures that we follow Centers for Medicare and Medicaid policies to ensure maximum reimbursement, ensures that the hospital will properly serve the community, and finally ensures that investors are willing to take a risk. With that in mind, business planning is essential for a successful venture in healthcare, whether it establishes a new department or improving current ones, there are different business plan models that can be utilize for a successful project. There are several types of business plan model to choose

Read More

EHR In Healthcare

1402 Words | 6 Pages

This is attributed to the quality of services and smooth running of institution that is guaranteed by quality management. Changes in the healthcare management acts as a turning point for the health care services since it leads to prompt response to problems and improved coordination between healthcare providers. Quality management also ensures there is no delay in services due to availability of resources in advance. EHR is another crucial document that accompanies the quality tools of management in company. It is a health record which is electronically based thus it stores the records of an institution in a digital manner.

Read More

Healthcare Vision Statement

1238 Words | 5 Pages

This report showing the review of the strategies, vision, mission, and goals of the state of health management company. This report will involve the goal of this assignment to answer some of the questions. The first question is believing our company's mission, and vision statements are arriving at the same point of offering most of quality healthcare. Mission show everything in talks as it improves all quality as effective healthcare services to all employees.

Read More

More about Sharp Healthcare Performance Management Improvement Plan

Related Topics

Open Document