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Beacom Pointe Mission Statement

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The mission of Beacom Pointe Senior Living (BPSL) is to promote the highest quality of care to our clients and patients in all our facilities and beyond. As a continuous stride for better performance, this technical report will identify opportunities for improvement (OFIs) which would yield quality care, financial gains amongst others.

Low Physician Productivity and Low Clinical Performance
The performance of clinical staff is essential to the long-lasting success of healthcare organizations. Low physician productivity and clinical performance could result in financial loss and poor patient outcomes. This can be due to different reasons not limited to lack of empowerment, physician dissatisfaction, and ineffective patient management protocols. …show more content…

The operational scorecard is a performance report for individual teams and work units [1], can be used to measure inputs and outputs. Demand for service, costs, and human resources like staff commitment, supply, development, and satisfaction are input-oriented. Input-oriented measures contribute to operational efficiency. It is important to emphasize the role of accountability hierarchy in achieving operational efficiency. The Accountability hierarchy is a communications network that promotes information exchange and systemic listening which is essential in sustaining operational efficiency. The hierarchy monitors performance, improve communication and ensure …show more content…

Inaccurate or outdated benchmarks can contribute to a lack of continuous improvement planning, as healthcare organizations might assume its goals match the standard for comparison. Nonetheless, comparison of outcomes against goals, and goal against benchmark identifies opportunities for improvement (OFIs) because no system is perfect. Continuous improvement involves identifying and analyzing opportunities for improvement to find root causes, testing and evaluating new solutions for systemic change.
Plan of Action: At BPSI, lack of continuous improvement planning is likely due to inexperienced board members. New board members usually have little or no knowledge of healthcare organization management. It is recommended that new board members are trained, and continuing education made compulsory periodically for all board members. If board members understand the importance of opportunities for improvement, they learn to expect measured performance and strategic scorecards and assist in achieving the goals of the organization.

Poor, Unfavorable Resident and Family Satisfaction

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