Simon Sinek Why The Customer Is Not Right

Simon Sinek describes customer experience through the eyes of the employee in his video titled “Why the Customer is Not Always Right”. Ultimately Sinek states that the customer is not always right in every situation. This notion stems from the belief that customer loyalty should rely solely on customer satisfaction, however, one must question where exactly that arises from. Surely customer satisfaction does not rely on whether the customer is right or not, simply because customers not only do not understand store policy, but customer satisfaction relies on those who are serving them, as well as the management at the establishment. We must look at the bigger picture rather than just looking at the customer themselves and how they are or are not right. However, looking at the point that Sinek presents, his point of view is quite plausible as presented with his three points.

Store policies are put in place to ensure the financial and materialistic safety of the business. These policies outline what is right within the business and do not necessarily cater to the customer and their wants. As an example, Sinek states “ he said i also work at caesars palace and there the managers walk past and make sure

The business relies heavily on the employee and how they interact with the customer. As Sinek explains “the irony is is these great cutomer service companies actually care first about their own people, their employees and they expect their employees to care about, their employees and they expect employees to care about their customers.” . If the employees don't like their work environment then attitudes change towards customers seeking help. Look at a fast food restaurant such as “Mcdonalds” and compare it to “Village Inn”. one company has a good reputation when it comes to helping their customers. At the end of the day you end up with a happy customer with the right kind of