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Summary: The Culture Of Chick-Fil-A

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The book has four important but basic sections comprising the totality of what the author wants to convey: (1) Essence of a Compelling Culture A compelling culture is defined in the book as a combination of people comprising the whole of the organization including: the guest or customer, the team member, the operator or owner, and the staff member. The Culture of Chick-fil-A as defined by Mr. Cathy – a man of faith was to sell chicken, be faithful stewards, have a positive influence on others, and ultimately to glorify God. (2) Building a Team that creates a Competing Culture Mr. Cathy looked at each person and gave attention in an individualistic way. He aspired to hire the best talent and train and mentor that talent, cultivating and fostering loyalty and commitment. He determined that practicing "a servant …show more content…

This includes service to each other. Serving the customer is the key to repeat business, but service must start in the organization first. Chick-fil-A operates with this principle every day with every person they interact with. It is a way of life – service to others. A big key to growing the culture is referred to as the abundancy mentality – there is plenty of room for everyone to grow and become successful. It is nurtured in Chick-fil-A. Loyalty is built upon when the employee demonstrates excellence in completing work and how the work is accomplished will determine the relationship with the company and ultimately their longevity as well. This company does practice commitment to the employee that contributes to the company and this definitely cultivates the culture. Every employee has a dream. Some may be seemingly unattainable but those dreams are facilitated at Chick-fil-A. Their aim is to help cultivate a culture that will be a part of the employee’s complete life even after Chick-fil-A. (4) Engaging Guests in a Compelling

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"A family-owned American Dream come true that creates jobs, pays taxes, satisfies customers of all backgrounds, and gives back to the community"(Return of the Feckless Chick-Fil-A Phobes, 2018). The employee's hospitality and treatment to their customers has allowed the establishment to accomplish their goal of giving back to their community. Not only are they connecting with the community but, Chick-Fil-A is contributing to the community's economic growth by providing jobs. " The largest franchise in the country, it seats 140, employs 150, and along with the other NYC locations, donates an estimated 17,000 pounds of food to a local pantry for the homeless and hungry" (Return of the Feckless Chick-Fil-A Phobes, 2018).

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SLHS-1010 Chick-Fil-A is one of America’s favorite fast food restaurants. Many individuals are attracted to the tasty food, the excellent service, and the overall atmosphere of the restaurant. Almost all Chick-Fil-A restaurants have the same appearance inside and outside. Although Chick-Fil-A does a lot of things right, there are some barriers that would make it difficult for an individual with disabilities to easily access the restaurant. When approaching Chick-Fil-A, it appears like most restaurants.

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This provides a valuable tool for molding the kind of success-orientated culture at Chipotle. Instead of wasting time and resources while recruiting new members, they save time, capital, and resources by rewarding and promoting from within. This leads to maximization of profit, reduction of turnover, and improved employee satisfaction and performance through retained knowledge, skills, and experience of long-term employees. The net effect of these communication and management methodologies is to ensure that services offered to customers are of the highest possible quality. For example, 84% of the customers spend less than five minutes waiting to be served.

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The first time I have heard of the Chick-fil-A Franchise Opportunity was in the discussion about good opportunities of starting business in the Facebook community. My interest in different business opportunities to bring a change to my life prompted me to check what Chick-fil-A Franchise could offer to a motivated individual committed to developing one’s own business and making it successful entrepreneurships experience. I have studied a list of the top-ranking global franchises, their profiles and the industries they operate in. The American Franchisee Association was also a helpful resource for learning more about franchise opportunities. Out of the one hundred companies and corporations listed, eight represent franchises that are

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Introduction Company Summary The franchisor is Chick-fil-A, Inc. Franchisees (referred to as Operators) will operate a franchised Chick-fil-A Restaurant business which is a quick-service restaurant specializing in a boneless breast of chicken sandwich. Chick-fil-A Restaurants are established in free-standing locations as well as in non-free-standing locations, including mall and in-line units, non-traditional locations, and locations which are drive through only. Mission Statement Chick-fil-A doesn’t have an official mission but express it through its purpose: “To glorify God by being a faithful steward of all that is entrusted to us.

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In the “Eat Mor Chikin” ad released by Chick Fil A viewers see a humorous trio of cows protesting against the consumption of beef-based products. The three cows are somewhat imitating humans by standing on two legs while holding very large signs on their bodies similar to protestors for organizations such as PETA (people for ethical treatment of animals). On each sign you can clearly see that the cows are attempting to spell “Eat More Chicken,” however each word is either misspelled or very badly written due to the fact that cows don’t have hands or a very high IQ. This image depicts each cow with a very stern look on their faces which clearly shows that they are each fed up with the consumption of cows and would rather let the chickens suffer. ‘

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Just like any other organization, chick-fil-A is greatly affected by the external environment of the business. Often, the external environment is made up of all outside factors and influences that affect the way an organization conducts its daily operation. It is worth noting that an organization has no influence over its external factors and thus, it has to re-engineer and redefine its process, products and services to work under the influence of the external environment. Below are some of the external factors that affect Chick-fil-A. Consumer income Consumer income is in the wider field of economic factors that affect the sales level of the enterprise. Consumers with high income are likely to possess the power and the ability to purchase products from the company in large quantities.

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When women were given opportunity to participate in the labour market they were still given low wages then man, feminism movement was associated with seeking equal human right and opportunities for women in economic activities. Organizations have now became flexibly people from different races are allowed to exercise their cultures in the work place for example Friday Muslims go to prayer at a certain time and organizations respect that,this is a reflection flexibility. Organizational culture plays a very important role in intergrating employees.the aim of strong cooperate culture is to form strong identification and loyalty within the man organizations objectives and values.the use of culture as management strategy . Corporate culture was put on agenda .according to Thompson & McHugh (2004) “This can be defined as a way in which management mobilize combinations of values, language, rituals and myths and is seen as the key factor in unlocking the commitment and enthusiasm of employees”.

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The Importance of a Company’s Culture The culture of a company is one of the most important and sometimes overlooked factors in an organization. The culture can increase employee engagement and increase productivity which will allow a company to reach its goals, “From productivity and engagement in the organization’s day-to-day, to an employer brand that naturally fuels recruiting efforts, to creating a lasting brand that customers immediately recognize, there’s no escaping it – culture radiates outward into the marketplace” (Straz 2015). The culture can have a great impact on the employees. Employees thrive in a positive working environment and the ability to engage with their managers without fear of retaliation.

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