Tax Preparation Service And Product Design

This process design executive summary focuses understanding how a tax preparation service. manages their performance. This

analysis examines both service and product design. This analysis includes the production line, self-service, and personal

attention service approaches. This executive summary also addresses project layout, assembly line and work center approach

processes. This executive summary briefly touches process performance measurement.

The process of designing products is not the same as the process for designing services. “the goal of designing products is

to design the product so that it can be efficiently produced. Service products vary more because customers vary greatly and

employees must know how to serve each customer.

(Jacobs & Chase, 2011, p. 226)

The first service approach for H & R Block Tax Service's process performance management consist of production line approach

to improve the company’s performance efficiently and effectively. The production-line approach pioneered by McDonald’s

refers to more than just the steps required to assemble a Big Mac. Rather, as Theodore Levitt notes, it treats the delivery

of fast food as a manufacturing process rather than a service process. (Jacobs & Chase, 2011, p. 226) a tax preparation service starts with

The second service approach for the process performance measurement plan consists of, a self-service approach. The service

process can be enhanced by having the customer take a greater role in the production of the service. (Jacobs & Chase, 2011,

p. 226). A tax preparation service there are a lot of fragmented processes that can be reduced so resources are not wasted.

There are self-service approaches in this change for the process performance management include,

The third service approach for the process performance management plan consist of personal attention approach. This process

relies on developing a relationship between the individual salesperson and the customer (Jacobs & Chase, 2011, p. 226).

166)

The second product approach for a tax preparation service performance management plans consist of, assembly line approach.

An assembly line is where work processes are arranged according to the progressive steps by which the product is made.

(Jacobs & Chase, 2011, p. 163) By a tax preparation service implementing the assembly line approach, will synchronize

operations and get product to the next step. Finally are sent to inspection. Having different departments for the processes

of the product, and having an assembly line approach for each step keeps the company’s performance management on track.

The third product approach for a tax preparation service's process performance management is work center approach. A work

center layout is where similar equipment or functions are grouped together, such as all drilling machines in one area and

all stamping machines in another. A part being worked on travels, according to the established sequence of operations, from

work center to work center, where the proper machines are located for each operation.

In conclusion, the process design executive summary focused on a tax preparation service and their performance