Tim Hortons: Customer Service Skills, And Leadership Skills

PART 3 CONCLUSION

I worked at Tim Hortons as a Restaurant Team Member for last 3 months. My responsibilities and tasks that I accomplished during this experience were to take orders, prepare beverages and food, to clean food preparation workplaces as well as the store, and to close the store. Aspects of the experience that I found easy and enjoyable were interacting with the customers and being positive and happy to have conversations with customers as well as to get to know regular customers more. In addition, working in a team environment with friendly staff was very enjoyable for me because everyone helped each other to succeed.

Tasks I performed at my job:

· Utilized exceptional customer service skills through presenting a positive

By working at Tim Hortons, I have acquired customer service skills by presenting a positive attitude and through friendly communication with customers. In addition, I used my customer service skills by providing fast service and accurate food and drink preparation. Furthermore, I used communication skills to resolve issues that customers may have had by talking to better understand the customer and problems at hand. Moreover, I also gained teamwork skills by working at Tim Hortons because working in a team environment with friendly staff was very enjoyable for me because everyone helped each other to succeed. I gained and used teamwork skills by working with other employees to complete food and drink orders quickly and accurately as well as to clean and close the store in a timely manner. In addition, I have also acquired leadership skills through taking initiative by working independently with another employee to clean the store and stock products to successfully close the store in a timely manner. In addition, I demonstrated leadership abilities by being able to problem solve and delegate tasks while working with another team