To Kill A Mockingbird Flow Chart Examples

According to Help Scout, most businesses only hear from 4 percent of their dissatisfied customers and clients. Yet, 78 percent of customers have not made a purchase due to poor service. That's a lot of customers who aren't buying from you or using your service, but you don't know about it. https://www.helpscout.net/75-customer-service-facts-quotes-statistics/

Most likely you have some processes in place. They might not be well-defined or documented though. If you have an inefficient process, that can be as bad as no processes at all whether that's for customer service, billing and accounting or onboarding new clients. It can lead to customer complaints, frustrated employees, wasted resources and increased costs of doing business.

Mapping

Even if they are fragmented or not written down, they should be investigated and documented. Mindtools.com suggests using a flow chart to understand how your processes work. It maps out the processes visually to show the steps involved in each process. This shows where breakdowns are taking place.

When documented with a flow chart, you can see exactly where each action step takes place. This will help identify the problems. You'll have to sit down with employees or managers and map out the process you currently have to see where it breaks down. It'll make it easier to implement new ones.

Part of mapping your current processes is analyzing the problems that occur. It's important to ask why the problem occured, but to also dig past that initial answer to the deeper issues. The initial cause of the problem might be that orders are being shipped late. When digging deeper to the root of the issue, you might find that it's because you need to start ordering supplies from a new vendor.

Creating the Flow

They software can map out the length of time for each step too.

Review the Process and Hire a Consultant

Many businesses believe that once they communicate the process to employees, it'll work perfectly. That's rarely the case. Keep an open line of communication with employees about how the processes are developing. There could be unforeseen problems that will only appear in a real-world trial of the process.

You might also need to change existing systems, which could involve buying new software or hiring a consultant. This consultant can be hired for as long as needed to implement the new changes. It pays to be on the lookout for resistant employees too. Some employees don't like change because it makes them uncomfortable. It takes some time to get used to a new way of doing things.

Before you can implement changes, you will need to train and educate employees on the business process you're about to implement. It might be a slight overhaul of a current system or one that is entirely new suggested by the consultant. Training and implementation are two of the most important steps to creating lasting change and a streamlined company. Business automation works with any kind of company from gyms to dental practices to mining companies.